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Woman in a yellow sweater sitting on a couch, looking frustrated as she holds a dented metal plate above an open cardboard box with packing materials.

Blog

Return Fees Are Costing You Loyal Shoppers

Santa Claus holding clipboard in warehouse with stacked boxes, open gift box, and wrapped presents nearby.

Blog

10 Things to Do Right Now to Get Peak-Ready

Couple wearing Santa hats sitting on a couch with laptop and credit card near decorated Christmas tree.

Blog

It's the Thought That Counts…Right? What Retailers Are Getting Wrong About Holiday Shoppers

Smiling woman holding a credit card and using a smartphone on a couch near a window.

Blog

The checkout decision that shows up twice on your P&L

Smiling white robot face with glowing blue eyes on a blue and purple background with colorful stars.

Blog

The Rise of Post-Purchase Hospitality in the Agentic Era

Person reaching to grab two stacked cardboard boxes left on a tiled floor by a wall.

Blog

Stop the Steal: How to Outsmart Today’s Porch Pirates

3D numbers forming 2026 with a shopping cart, discount tag, box, and interface icons around.

Blog

From Reactive to Agentic: Narvar’s Post-Purchase Predictions for 2026

Close-up of hands typing on laptop with a chatbot icon and connected user icons overlay.

Blog

How Agentic AI Will Disrupt Post-Purchase Experiences

Blog

All the Better to Trick You With: Fraudsters Are Passing as VIP Consumers

Robot and human hands pointing at digital shopping cart and sale icons on a blue tech background.

Blog

The Rise of Agentic Commerce: When AI Stops Assisting and Starts Acting

Blog

Post-purchase Has Plenty of Data. Now What?

Fashion items including gloves, shoes, and accessories with Harry Rosen and Narvar logos overlayed.

Blog

How Harry Rosen Drove 13% Conversion Lift with Intelligent Estimated Delivery Dates

Webinar

How Shopify Merchants Cut Claim-Related Support by Up to 80% Before Peak

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.

eBook

The Return on Returns

Woman with short blonde hair sits at desk indoors, looking at smartphone with a laptop open in front of her showing images and text.

Infographic

Returns Confidence Infographic

Smiling woman holding two cardboard boxes in one hand and using a smartphone with the other, with a background showing a digital checklist and a quality badge icon.

Assessment

The Returns Confidence Assessment

Cover of eTail Insights report on delivering the 2026 holiday shopping season with shoppers holding gifts and bags.

eBook

Delivering the 2026 Holiday Shopping Season

Smiling man holding wrapped gift and woman with shopping bags, both wearing coats and scarves.

Assessment

Are You Ready for Peak?

Smiling couple outdoors holding a wrapped gift with a star icon on a blue gradient background.

Infographic

Shoppers Are Ready for the Holidays. Are Retailers?

Woman holding wine glass and phone next to shipping options for Friday, Wednesday, and Tuesday with prices.

Webinar

How IWA Wine Accessories Turns Delivery Certainty Into a Growth Lever

Red gift box wrapped with gold ribbon and bow with a blue 'BUY' button icon on a dark blue background.

Webinar

Is Your Post-Purchase Experience Ready for Peak?

Ebook cover titled The Confidence Quotient that Checks Out

eBook

The Confidence Quotient That Checks Out

Smiling man sitting on couch using laptop with shopping cart icon on laptop outline in background.

Infographic

The Confidence Quotient that Checks Out Infographic

Smiling woman holding a credit card and phone with a blue financial checklist background.

Assessment

The Checkout Confidence Quotient

Woman holding credit card and smartphone with package and checkmark icon on blue background.

Webinar

How Narvar Shipping Protection Turns Delivery Risk Into Revenue

Smiling woman holding a phone with shipping info: Get it by Fri, Dec 19 if ordered in next 2 hrs.

Report

Confidence Converts: Building Trust at Checkout Grows Revenue

Cover of a business case guide for returns management aimed at CFO and COO leaders with two women reviewing a tablet.

eBook

Building a Business Case for Returns Management

Text about the hidden cost of porch piracy and how 2025 data on shipping insurance helps, with hands holding a package.

eBook

The Hidden Cost of Porch Piracy

Stack of worn cardboard shipping boxes with a circular shield and refresh icon overlay on blue background.

Infographic

Turn Anxiety Into Anticipation

Smiling woman with glasses working on laptop under Returns Platform Optimization Guide title.

eBook

The Returns Platform Optimization Guide

Woman with short brown hair using smartphone while holding a package against a blue background.

eBook

How Shipping Insurance Builds Customer Trust and Protects Your Bottom Line

Infographic

How an Exceptional Delivery Experience Boosts Trust

Smiling woman using phone with text about choosing a returns management solution from Narvar.

eBook

Choosing a Returns Management Solution

Report cover titled State of Post-Purchase 2025 with a woman using a phone and data charts in blue design.

Report

2025 State of Post-Purchase Report

Webinar

2025 State of Post-Purchase Report: Trends & Insights

Person in dark hoodie holding a box with a shield and checkmark icon in the blue background.

Webinar

Protect Trust. Create New Revenue.

Hand in a holiday sweater holding a box labeled Santa Claus with snow falling and blue background.

Webinar

Sleigh Peak Season with a Smarter Post-Purchase Strategy

Man in green suit with shipping method options showing expedited free and next day $25 delivery.

Webinar

Promise When You Deliver. Deliver When You Promise.

Report titled Future Customer Journeys in Retail and eCommerce by eTail Insights and Narvar with data visuals.

Report

Future Customer Journeys in Retail and eCommerce

Cover page of eTail Insights report titled The Future of AI in Retail and Ecommerce with challenges and use cases.

Report

The Future of AI in Retail and eCommerce

eTail Insights cover showing happy man with laptop and woman holding credit card about customer loyalty strategies.

Report

Next-Generation Customer Loyalty Strategies

Smiling woman using laptop with scheduler and bulk upload interface showing image uploads in progress.

Webinar

Engage “Beyond Buy”: Unlock Revenue with Personalized Track & Notify Campaigns

Cover of 2024 State of Returns report by Narvar with a smiling woman holding a shoe box and phone.

Report

Revolutionizing returns: the reverse checkout advantage

Cover of a whitepaper on product return experiences by Cognizant and Narvar with logos above.

eBook

Personalization: The key to great product return experiences and profitability

White paper cover titled How to Slash the Costs of E-Commerce Returns with logos for Narvar and twoboxes.

eBook

Ecommerce’s $744B problem—and the fix

Text on post-purchase choice importance for holiday season with woman holding phone and credit card.

Report

The importance of post-purchase choice this holiday season

Woman in yellow shirt packing or unpacking clothes from a box while talking on phone.

Report

Rethinking returns: how to tackle the inevitable

Man in red sweater holding white sneakers with Narvar and Two Boxes logos on beige background.

Webinar

How to slash ecommerce return costs without sacrificing customer experience

Cover of 2024 UK Returns report with a woman holding a shoe box and a phone, with arrows and growth chart.

Report

Unlock efficient growth: join the Reverse Checkout Revolution

Two men smiling and talking, one holding a tablet, with retail icons and logos above and below.

Report

Build lasting loyalty through post-purchase innovations

Person in winter clothes using a phone with a graphic showing Saturday December 21 Delivered.

Webinar

Holiday readiness webinar: prep for peak with Narvar!

Blue atom icon linked to icons for simplified management, conversion accuracy, and configurable delivery dates.

Webinar

Narvar Promise: beyond accuracy

Webinar

Unlocking ecommerce success: an introduction to Narvar Promise

Title 'The Future of Ecommerce Technology' with logos of Narvar, Corra, and Yotpo on blue background.

Report

The future of ecommerce technology

Young woman holding shipping boxes and using phone, with ghost bags symbolizing money in background.

Webinar

Revenue Retention Tactics to Make Returns Less Spooky

Smiling person with tattoos wrapping a brown box with blue ribbon, logos of Paper Mart and Narvar visible.

Webinar

How Post-Purchase Technology Improves the B2B Customer Experience

Webinar

2023 State of Returns Webinar: How to Save the Sale and Maximize Lifetime Value

Webinar

Reducing customer friction through returns

Smiling woman holding phone with speech bubble icons showing a heart and a smiley face.

Webinar

Boosting Repurchase Rates Through Post-Purchase Communication

2023 report cover titled State of UK Returns with image of packed delivery van and return icons.

Report

2023 State of UK Returns Report

Smiling woman in green shirt holding phone with gift box and digital icons around her.

Webinar

Get Holiday Ready Alongside Europe's Top Retailers

2023 report cover titled State of Returns with stacked boxes in a van and icons for returns and savings.

Report

2023 State of Returns Report

Man in safety vest and gloves holding clipboard beside an open gift box with delivery icons around it.

Webinar

How to Prepare Your Returns Program for the Holidays

Green gift boxes with red bows releasing floating icons and colorful confetti stars.

Webinar

How Retail's Best Prepare for Peak Season

Woman in yellow shirt holding notebook and pencil next to a gift box with delivery and shopping icons.

Webinar

Get Ready for the Holidays Before It’s Too Late

Person in yellow shirt holding phone and a white shirt, images of three shirt colors with shuffle icon.

Webinar

Why self-service exchanges power retention

eBook

Buyer's Guide: How to Buy a Returns Solution for eCommerce

Woman in athletic wear holding phone and yoga mat next to lululemon order delay notice with delivery date.

Webinar

Drive Profits and Repeat Purchases in Outbound Order Tracking

Hand holding phone showing Anthropologie return options: Schedule pickup, drop off with QR code, or mail it back.

Webinar

Webinar: Reduce Returns Friction and Drive More Sales

Laptop screen shows return policy text, next to a smartphone with a QR code and small icons around.

eBook

Best Practices for Dealing With Returns in Ecommerce

Hand holding tablet with checklist showing Yes and No checkmarks on a green background with shopping icons.

eBook

Post-Purchase Buyer’s Checklist

Cover of eTail UK report showing hand holding phone with online shopping app and logos of Insights and Narvar.

Report

How Retailers in the UK Are Investing Their Money

Book cover titled 'How to Use Your Net Promoter Score to Improve Revenue' with detractors and promoters icons.

eBook

Revenue Jumps +1% for Every +7 Point Increase in NPS

Cover of Narvar 2022 Report titled State of Returns with a hand holding a package and arrows.

Report

State of Returns: The End of One-Size-Fits-All Returns

Cover of 2022 Returns Policy Benchmark Report by Narvar with woman holding two shirts and icons of charts and trucks.

Report

Narvar's Annual Returns Policy Benchmark Report

Webinar

Holiday Readiness Webinar EMEA

Webinar

Holiday Readiness Webinar

Tablet screen showing Clarins order delivery status, skincare ads, and recommended products with botanical images.

Webinar

Personalised D2C Post-purchase Experiences at Scale: In Conversation With Clarins

Woman smiling at laptop screen with product return page displaying items and logos above her.

Webinar

5 Ways to Maximize Your Customer Experience on Shopify

Thoughtful woman in denim shirt with retail packages in the background and a report cover on retail returns.

Report

Retail Returns Study: Why Consumers Bend the Rules

Report cover showing a woman lying on a couch using a phone, titled Stay-At-Home Economy retail strategies.

Report

Successful Retail Strategies for the Stay-at-Home Economy

Graph showing total revenue from D2C sales with bars for different sales percentage ranges.

Report

How Brands Are Changing Their D2C Strategy

Graphic titled How Emerging Retailers Can Build Loyalty Like Amazon with icons of phone, checkout, cart, and thank you notes.

eBook

How to Build Loyalty Like Amazon

Webinar

How You Can Create a Next-Level Post-Purchase Experience Like Seasalt Cornwall

Tablet on a woven surface showing a fashion product page with logos below for Narvar, Russell & Bromley, WBR Insights.

Webinar

A Step Ahead: Post-purchase Lessons for 2022

Cover titled The Ultimate Guide to Retail Returns Software with icons for settings, charts, and boxes.

eBook

The Ultimate Guide to Retail Returns Software

eBook

How to Optimize Reverse Logistics in Retail

Webinar

How To Maximize Lifetime Value by Spring Cleaning Your Post-Purchase Experience

Doctor in white coat with stethoscope talking to seated male patient in green sweater.

Webinar

Using Supply Chain Transformation to Exceed Expectations in Healthcare

Two women in winter hats smiling and holding shopping bags next to a report titled 2021 Holiday Season review.

Report

A Look Back at the 2021 Holiday Season

Smiling woman holding a cardboard box, framed by a red heart shape on a purple background.

Webinar

Building Brand Love Through Your Post-purchase Experience

Illustration of a woman holding shopping bags labeled purchase, add-ons, comms, returns, and loyalty.

eBook

Unpacked: The retailer’s explainer for all things post-purchase

Chart shows 60% replaced returned items: 42% from same retailer, 18% from different retailer, 40% no replacement.

Report

State of returns: finding what fits

Man sitting and holding a blue sneaker just above a cardboard shoe box with another sneaker inside.

Report

Consumers Tell All: VIP Returns and "Keep the Item" Policies

Man holding box and woman pointing at tablet in a storage room with shelves.

Report

Returns Benchmarks Report

Person holding sunglasses and credit card with shoes and hat in boxes around, likely unpacking or shopping.

Report

State of Returns: New Expectations

Illustration of a laptop with a bar chart linked to icons of pants, a smiley face, a sad face, and a return package box.

Webinar

Creating a winning approach to returns that won’t break the bank

Blue wavy lines on dark background with six glowing white dots connected in ascending order.

Report

The 6 Magical Moments in Retail

Five assorted jackets hanging on hangers, including leather, knitted, denim, and suede styles.

eBook

How Apparel Brands Can Compete in the Retail Market

Models walking in a fashion show wearing yellow and black designer dresses.

eBook

How Luxury Brands Can Solve Their Biggest Challenges

Close-up of a gray eye with long curled eyelashes and well-groomed eyebrow.

eBook

How Beauty Brands Can Solve Their Greatest Challenges

Three-dimensional blue pyramid with five stacked, progressively smaller layers.

Report

How Do You Increase Shopper Loyalty in the UK?

Smiling woman opening a Priority Mail box with packing paper inside in a bright room.

Report

The State of Returns: What Today’s Shoppers Expect

Person browsing Bombas website on a MacBook Air, viewing package tracking and sock donation info.

eBook

The Retailer’s Guide to Buying a Package Tracking Solution

Red delivery van near trees with snowflakes and large arrow symbol in background.

Webinar

Making Holiday Count: Retaining Customers Beyond Peak

Illustration of a laptop with a play button on screen, chat bubble, and person icon on blue background.

Webinar

Trends Shaping the Future of Retail Customer Communications

Customer service woman with headset surrounded by icons of phones, thank you note, handshake, and cards.

Report

Connecting with Shoppers in the Age of Choice

Hand holding phone showing package tracking with icons for calendar, message, chart, discount, and online payment.

eBook

6 Ways to Get a Pulse on Your Post-Purchase Experience

Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.

eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.

eBook

How to Make a Business Case for a Post-purchase Experience Platform

Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.

eBook

The Essential Guide to Retail Returns

Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.

eBook

Survive & Thrive Over the Holidays

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