Resource Library- Survive & Thrive Over the Holidays

Survive & Thrive Over the Holidays

Survive & Thrive Over the Holidays

Survive & Thrive Over the Holidays

Everything you need to know to optimize the post-purchase experience and see more success over the holidays. Download our eBook to learn how to make customers happier during this crucial time.

This ebook will help you to:

  1. Set the right expectations with your customers. Consumers want information before clicking 'purchase'
  2. Create a customer-friendly gift tracking experience.  Many consumers ship gifts directly to the recipient, and that can raise anxiety about delivery.
  3. Monitor operations to stay ahead of problems. Access and analyze your order and carrier data together to know when there might be hiccups.
  4. Communicate in the case of delivery mishaps. How do you tell a customer their gift won't arrive in time for the holidays?
  5. Pave the way for frictionless Holiday returns. Use the returns process as an opportunity to win customer loyalty.
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