Magical Moments 2019 Report

How do you compare? Our latest benchmark study, compiled from over 7B+ interactions and 650+ retailers, shows 6 magical moments where you can build a stronger emotional connection across your customer’s shopping journey — and examples of brands that do this best.

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2019 Global
Returns Study

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Get exclusive insights from Forrester's lead retail analyst, Sucharita Kodali, on a global study of 3500 consumers who recently returned an online purchase.


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Enabling retailers to meet modern consumers where they live, work, and shop. In partnership with Walgreens & Nordstrom.

Narvar helps retailers champion their customers at every step of the journey.

A platform designed from the ground up to drive long-term customer loyalty. Pre-purchase delivery prediction, branded package tracking, seamless returns and exchanges, in-store experiences, and beyond.

Consumer Experience

Channel-agnostic solutions that connect digital and physical commerce to create a truly seamless customer experience.

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Intelligence-driven Insights

Intelligence-driven insights and actionable benchmarks that drive customer engagement and business ROI.

Enterprise-grade Platform

Robust and extensible enterprise-grade platform that leads the industry ecosystem and grows with your business.

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Trusted by the retail industry’s best.
Over 650 & counting.

In the News

“Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. ‘It’s allowing [customers] to return our products at points they pass everyday.’’
Marc Rosen, Levi’s President of Direct-to-Consumer
Essential Retail
“People just expect more transparency and a better experience around delivery.” He says not only is it about improving the experience but “if we don’t do it, we lose customers… you have to run that extra mile these days, especially in the digital world."
Rick Hoving, eCommerce manager for ASICS EMEA

Now in 7 countries on 4 continents

To serve our global retailers we have offices in San Francisco, New York, London, Paris, Munich, Sydney, Bangalore, Salt Lake City, and (soon) Tokyo.