Magical Moments
2019 Report

How do you compare? Our latest benchmark study, compiled
from over 7B+ interactions and 650+ retailers, shows 6 magical moments where you can build a stronger emotional connection across your customer’s shopping journey — and examples of brands that do this best.

Download the Report

Magical Moments
2019 Report

How do you compare? Our latest benchmark study, compiled from over 7B+ interactions and 650+ retailers, shows 6 magical moments where you can build a stronger emotional connection across your customer’s shopping journey — and examples of brands that do this best.

Download the Report

Announcement

Narvar announces platform expansion into pre-purchase consumer journey.

Now generally available, Narvar’s Ship and Concierge products allow retailers to improve conversion and customer happiness on product pages and at checkout by setting reliable expectations around delivery dates and offering more choice to consumers for package pick-up.

In addition to pre-purchase shipping information, Narvar will be expanding its platform to include services and features to give consumers more choice about return policies, delivery guarantees, and expanded offline pick-up options. Retailers will be able to unify their existing post-purchase experience data with their pre-purchase consumer experience to tighten their customer experience across the entire consumer journey on a single platform.

Narvar helps retailers champion
their customers at every step of the journey.

A platform designed from the ground up to drive long-term customer loyalty.
Deliver post-purchase experiences that retain, engage, and delight customers — from cart to doorstep, and beyond.

Convert

Turn shoppers into happy customers through clear expectations, personalized convenience, and relevant delivery options.

Increase customer visibility and confidence
Maximize convenience by offering the right choices

Engage

Keep them coming back with branded experiences and keep channels open for communication on their terms.

Deliver authentic experiences at every touchpoint
Build trust through relevant and proactive communication

Care

Treat your customers with empathy. Combine a human touch with smart experiences that address their evolving needs.

Enable seamless returns and exchanges through convenience and choice
Help your customers help themselves through smart self-service options

Intelligence

Get insight at scale. Machine learning applied to 3 billion interactions helps you understand trends and optimize your experience.

Understand your customer – from preferences, to purchase history and feedback
Monitor trends, and optimize based on real-time performance and predictions

Trusted by the retail industry’s best.
Over 600 and counting.

With Narvar, our loyal customers can continue to engage with GameStop through branded SMS, personalized merchandising and marketing content.

Bill Graham, Director, Multi-Channel Integration

GameStop

Narvar helps make purchases easier for our customers. It helps us be more transparent and lets our customers really get to know and trust us. And that keeps them coming back.

Danielle Quatrochi, SVP of Customer Experience and Innovation

Finish Line