Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Returns: the $1 trillion
problem retailers
can’t ignore
Returns have become one of the largest financial and operational burdens for modern retailers, quietly eroding margins and increasing inefficiencies.
Deliver loyalty and margin delight post-purchase
By driving smarter returns management, fraud prevention, and customer experiences, Shield unlocks revenue protection, revenue retention, revenue growth, and operational efficiencies.
With Narvar Shield, brands can achieve:
intelligent retail insights service (IRIS™)
AI-powered insights at scale
At the core of Shield is IRIS™, Narvar’s proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud
in real time.
The industry’s most advanced
AI-powered returns management and fraud prevention solution, backed by IRIS™
For the first time, retailers can now leverage consumer behaviors and AI to proactively prevent fraudulent returns, enforce eligibility rules, and introduce automated exchange options—all in one platform.
PROTECT REVENUE
Return fraud is rampant:
15% of returns are fraudulent, costing retailers $103B+ in 2024
Minimize loss from policy abuse and fraudulent post-purchase activities. Automatically identify and mitigate risk and reward your best customers.
RETAIN REVENUE
Returns are expensive: Processing a return can cost 65% of the original sale
Incentivize the return outcomes that keep money in your pockets and increase repurchase rate.
Grow revenue
Customer experience matters: 96% of shoppers say seamless returns impact repeat purchases
Create new sales opportunities when customers are
highly-engaged “Beyond Buy”.
Operational efficiencies
Drive measurable business impact with smarter returns management
Optimize your reverse logistics with intelligent routing and consolidated shipping that saves 25-40% in transportation costs.
Get more insights from the experts
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
