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Shipping Protection: Build Consumer Trust and Unlock Another Revenue Stream Learn more

SHIELD

Returns: the $1 trillion
problem retailers
can’t ignore

Returns have become one of the largest financial and operational burdens for modern retailers, quietly eroding margins and increasing inefficiencies.

Women viewing a tablet with gold shield indicating Narvar Shield product

Deliver loyalty and margin delight post-purchase

By driving smarter returns management, fraud prevention, and customer experiences, Shield unlocks revenue protection, revenue retention, revenue growth, and operational efficiencies.

With Narvar Shield, brands can achieve:

60%
revenue retained through exchanges and gift cards
18%
revenue protected due to eligibility enforcement
40%
cost savings in reverse logistics
50%
reduction in call center costs

intelligent retail insights service (IRIS™)

AI-powered insights at scale

At the core of Shield is IRIS™, Narvar’s proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud
in real time. 

Return Reason
Order Value
Account Age
Payment Methods
Login Location
Return Reason
Order Value
Account Age
Payment Methods
Login Location
Return History
# of Claims Filed
Origin Scan
Claim Frequency
Time of Purchase
Referral Source
Return History
# of Claims Filed
Origin Scan
Claim Frequency
Time of Purchase
Referral Source
Fraud Risk
Exception Status
Suspicious Payments
Device ID
Carrier Scan
Fraud Risk
Exception Status
Suspicious Payments
Device ID
Carrier Scan
Visual Proof of Delivery
Destination Scan
Coupon Usage
Visual Proof of Delivery
Destination Scan
Coupon Usage

The industry’s most advanced
AI-powered returns management and fraud prevention solution, backed by IRIS™

For the first time, retailers can now leverage consumer behaviors and AI to proactively prevent fraudulent returns, enforce eligibility rules, and introduce automated exchange options—all in one platform.

PROTECT REVENUE

Return fraud is rampant:
15% of returns are fraudulent, costing retailers $103B+ in 2024

Minimize loss from policy abuse and fraudulent post-purchase activities. Automatically identify and mitigate risk and reward your best customers.

Narvar Assist flagging a fraudulent risk based on an item being missing from shipment.

RETAIN REVENUE

Returns are expensive: Processing a return can cost 65% of the original sale

Incentivize the return outcomes that keep money in your pockets and increase repurchase rate.

Person on a cellphone making an uneven exchange for a return.

Grow revenue

Customer experience matters: 96% of shoppers say seamless returns impact repeat purchases

Create new sales opportunities when customers are
highly-engaged “Beyond Buy”.

A man and woman are shown on a website with a sign that says "Want to use your credit to shop now?".

Operational efficiencies

Drive measurable business impact with smarter returns management

Optimize your reverse logistics with intelligent routing and consolidated shipping that saves 25-40% in transportation costs.

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Get more insights from the experts

Narvar Shield thumbnail
blog

Narvar Introduces Shield: AI-Powered Returns Management & Fraud Prevention

Resource thumbnail cover
EBOOK

Ecommerce’s $744B problem—and the fix

State of Returns thumbnail
REPORT

Revolutionizing returns: the reverse checkout advantage

GET STARTED

Every interaction counts
“Beyond Buy”

Power them with Narvar to grow loyalty and margin delight.