Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Returns have become one of the largest financial and operational burdens for modern retailers, quietly eroding margins and increasing inefficiencies.
By driving smarter returns management, fraud prevention, and customer experiences, Shield unlocks revenue protection, revenue retention, revenue growth, and operational efficiencies.
With Narvar Shield, brands can achieve:
intelligent retail insights service (IRIS™)
At the core of Shield is IRIS™, Narvar’s proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud
in real time.
For the first time, retailers can now leverage consumer behaviors and AI to proactively prevent fraudulent returns, enforce eligibility rules, and introduce automated exchange options—all in one platform.
PROTECT REVENUE
Minimize loss from policy abuse and fraudulent post-purchase activities. Automatically identify and mitigate risk and reward your best customers.
RETAIN REVENUE
Incentivize the return outcomes that keep money in your pockets and increase repurchase rate.
Grow revenue
Create new sales opportunities when customers are
highly-engaged “Beyond Buy”.
Operational efficiencies
Optimize your reverse logistics with intelligent routing and consolidated shipping that saves 25-40% in transportation costs.
GET STARTED
Power them with Narvar to grow loyalty and margin delight.