Return Concierge

Elevate your brand
with the ultimate
return experience

Leverage a network of convenient drop-off return locations that reduces costs and drives more efficient, sustainable business outcomes.

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Return Concierge Plus

Consolidated returns that improve your business,
and the environment

Return Concierge Plus, part of Narvar’s Return Concierge network, features thousands of return locations that provide consolidation efficiencies, extensive item eligibility, and 90% geographical coverage.

net promoter score

Give your customers a convenient, hassle-free return experience that keeps them coming back.

89%

logistics cost savings

Items are consolidated, shipped together and leverage Narvar’s discounted rates, reducing freight costs.

50%

more sustainable returns

Consolidated returns through Narvar use less packaging and create less emissions than other providers.

How Return Concierge Plus works

Customer completes return online and receives QR code via email.

A cell phone screen with a qr code on it.

Customer drops off items at preferred return location - no box or printer needed!

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Customer receives refund at the optimal time based on Narvar fraud signal.

Narvar's holistic Return Concierge offerings comprise
the largest network of drop-off return locations
with unmatched choice & convenience

200,000+ global
drop-off locations

Whether a mall, pharmacy, retail or carrier store, Narvar’s Return Concierge means your customers always have a convenient drop-off location nearby.

A pair of jeans with a barcode on the back pocket.

No box, no label, no problem

Shoppers can bring their items to the Return Concierge location of their choice, including locations that don’t require a package or label.

Low-risk, instant refunds

Reward your best customers, risk-free. Narvar Intelligence fraud signal enables you to provide instant refunds and “keep the item” while preventing abuse.

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Streamline returns, reduce costs, and prevent fraud

Transform your return management with our advanced tools, ensuring cost-effective, secure, and seamless returns every time.

Customize return methods and locations

Prioritize displaying return methods and locations that minimize shipping costs or promote a differentiated experience.

Save costs with intelligent package dispositioning

Dynamically route items based on any SKU, return reason or condition criteria to reduce shipping costs and maximize resale value.

Minimize return fraud with Narvar Intelligence

Narvar fraud signal identifies high risk returns, enabling you to delay refund until inspection and deflect fraudulent returns.