Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

5 New Year's Resolutions for Faster Returns

5 Industries That Don't Follow Traditional Holiday Ecommerce Seasonality Patterns

How to Optimize Returns for Product Bundles

Our Top Ecommerce Conversion Rate Optimization Tips

The Ultimate Guide to Attracting Repeat Business

How Madewell Insiders Get VIP Treatment for Their Returns

Packaging Is The New Storefront—Why Narvar is Acquiring Lumi

Narvar Acquires Lumi to Further Enrich the Post-purchase Experience

12 Leaders Sleighing the Ecommerce Game

Why Is It Important to Get a Return Back Faster?

Understanding Amazon's New Gift-giving Technology

Dolls Kill: A Cost-Effective Return Policy Example

How Consumers Feel About "Keep the Item" Return Policies

The 4-Step Return Strategy to Power Your Brand’s Flywheel

The Unsexy Reality of How to Prevent Returns

The Anatomy of a Great Package Tracking Email

Consumers Expect Slower Delivery Times Yet Plan to Shop More Online This Year

Why I Traded in My Levi’s to Become Narvar’s First Chief Customer Officer

The 2021 Holiday Cutoff Dates for UPS, FedEx, USPS, and Royal Mail

6 Common Reasons for Retail Returns (And Why You Should Care)

Prep Your Returns Process for the Holidays [Checklist]