Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

How Consumers Feel About "Keep the Item" Return Policies

The 4-Step Return Strategy to Power Your Brand’s Flywheel

The Unsexy Reality of How to Prevent Returns

The Anatomy of a Great Package Tracking Email

Consumers Expect Slower Delivery Times Yet Plan to Shop More Online This Year

Why I Traded in My Levi’s to Become Narvar’s First Chief Customer Officer

The 2021 Holiday Cutoff Dates for UPS, FedEx, USPS, and Royal Mail

6 Common Reasons for Retail Returns (And Why You Should Care)

Prep Your Returns Process for the Holidays [Checklist]

Driving Innovation in Post-Purchase Logistics

Everything You Need to Know About UPS, FedEx, and USPS 2021 Holiday Surcharges

How to Prep Your Fulfillment for an Earlier Holiday Selling Season

The Most-coveted VIP Return Offerings

How Shipping Carriers are Prepping for the Holiday Selling Season

Lululemon: A Customer-friendly Return and Refund Policy Example

Doubling Down on Business Intelligence in Post-purchase Decision Making

5 Ways to Use Data to Improve Your Fulfillment Operations

Narvar’s Netsuite Integration: How Retailers Can Have Greater Control Over Their Returns

Will You Add Regional Carriers to Your Mix this Holiday Season?

The Ultimate VIP Return Policy Template—According to 197 Retailers

4 Holiday Cross-selling Ideas For Your Post-purchase Channels