Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

Preparing Your Post-Purchase Experience for Peak Season: A Guide for Ecommerce Professionals

3 Ways to Win the Hearts of Online Shoppers

How a Liberal Returns Policy Can Boost Loyalty and Sales

How To Simplify The Returns Process And Level Up Customer Experience

5 Ways to Thrive in the Post-Purchase Landscape

How to Deliver Bad News to Shoppers

How to Optimize Your eCommerce Warehouse for Efficiency and Scalability

The Growing Normalization of Returns in Ecommerce

Ecommerce Advice: Picking the Right Return Software

Machine Learning Is Delivering More Personal Retail Experiences

5 Jobs That Will Transform Retail

Luxury Brands Sell Lifestyles, Not Products

How MM.LaFleur Keeps Customers Coming Back

How Bots Improve CX in Ecommerce

The Economic Impact of Order Visibility

How Post-Purchase Visibility Helps Retailers Thrive

How To Lower Ecommerce Returns in 13 Steps

19 Female Leaders Transforming Retail

How Empowering Subscribers With Information Increases Loyalty and Cuts Costs

Increasing Customer Loyalty in Post-Purchase [Infographic]

Making Ecommerce Returns A Quick Win for Everyone