Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

5 New Year's Resolutions for Faster Returns

A new year means new opportunities to embrace faster, more efficient returns.

Narvar’s Top Picks

Returns Benchmarks Report

2021 Holiday Shopping Predictions for the Retail Industry

Creating a winning approach to returns that won’t break the bank

The State of Online Returns: A Global Study

Building Brand Love Through Your Post-purchase Experience

Unpacked: The retailer’s explainer for all things post-purchase

5 Industries That Don't Follow Traditional Holiday Ecommerce Seasonality Patterns

How to Optimize Returns for Product Bundles

Our Top Ecommerce Conversion Rate Optimization Tips

The Ultimate Guide to Attracting Repeat Business

How Madewell Insiders Get VIP Treatment for Their Returns

Packaging Is The New Storefront — Why Narvar is Acquiring Lumi

Narvar Acquires Lumi to Further Enrich the Post-purchase Experience

5 New Year's Resolutions for Faster Returns

5 Industries That Don't Follow Traditional Holiday Ecommerce Seasonality Patterns

How to Optimize Returns for Product Bundles

Our Top Ecommerce Conversion Rate Optimization Tips

The Ultimate Guide to Attracting Repeat Business

How Madewell Insiders Get VIP Treatment for Their Returns

Packaging Is The New Storefront—Why Narvar is Acquiring Lumi

Narvar Acquires Lumi to Further Enrich the Post-purchase Experience

12 Leaders Sleighing the Ecommerce Game

Why Is It Important to Get a Return Back Faster?

Understanding Amazon's New Gift-giving Technology

Dolls Kill: A Cost-Effective Return Policy Example

Unpacked: The retailer’s explainer for all things post-purchase

State of Returns: Finding What Fits

Consumers Tell All: VIP Returns and "Keep the Item" Policies

Returns Benchmarks Report

State of Returns: New Expectations

The State of Online Returns: A Global Study

Magical Moments 2019 Report

The post-purchase hierarchy of needs

The State of Returns: What Today’s Shoppers Expect

Connecting with Shoppers in the Age of Choice

Bots, Text and Voice: What Cuts Through  the Clutter

Making Returns a Competitive Advantage

How retailers value post-purchase

Post-purchase Benchmark

The State of Post-purchase Experience

How Apparel Brands Can Compete in the Retail Market

How Luxury Brands Can Solve Their Biggest Challenges

How Beauty Brands Can Solve Their Greatest Challenges

The Retailer’s Guide to Buying a Package Tracking Solution

The Retailer’s Guide to Buying a Return Solution

6 Ways to Get a Pulse on Your Post-Purchase Experience

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

How to Make a Business Case for a Post-purchase Experience Platform

The Essential Guide to Retail Returns

Survive & Thrive Over the Holidays

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

Building Brand Love Through Your Post-purchase Experience

Creating a winning approach to returns that won’t break the bank

Making Holiday Count: Retaining Customers Beyond Peak

Trends Shaping the Future of Retail Customer Communications