Report

Returns Benchmarks Report

Report

Returns Benchmarks Report

Report

Magical Moments 2019 Report

Report

Magical Moments 2019 Report

Report

Returns Benchmarks Report

Report

Returns Benchmarks Report

Resources by Theme:

Stories by Industry:

Returns Benchmarks Report

State of Returns: New Expectations

Creating a winning approach to returns that won’t break the bank

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The State of Online Returns: A Global Study

Magical Moments 2019 Report

How Apparel Brands Can Compete in the Retail Market

How Luxury Brands Can Solve Their Biggest Challenges

Give Your Customers More Choice & Convenience

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How Beauty Brands Can Solve Their Greatest Challenges

The post-purchase hierarchy of needs

The State of Returns: What Today’s Shoppers Expect

The Retailer’s Guide to Buying a Package Tracking Solution

The Retailer’s Guide to Buying a Return Solution

Making Holiday Count: Retaining Customers Beyond Peak

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Trends Shaping the Future of Retail Customer Communications

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Connecting with Shoppers in the Age of Choice

6 Ways to Get a Pulse on Your Post-Purchase Experience

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

How to Make a Business Case for a Post-purchase Experience Platform

The Essential Guide to Retail Returns

Survive & Thrive Over the Holidays

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

Bots, Text and Voice: What Cuts Through  the Clutter

Making Returns a Competitive Advantage

How retailers value post-purchase

Post-purchase Benchmark

The State of Post-purchase Experience