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State of Returns 2023

Nearly 70% of shoppers are willing to travel three miles or more to return an online purchase to a physical location such as a UPS Store or a Kohl’s. This is but one of more than 100 critical data points included in Narvar's 2023 State of Returns report.

Narvar’s Top Picks

Revenue Retention Tactics to Make Returns Less Spooky

Consumers. Retail. Technology.

State of Returns 2023

Narvar’s Top Picks

Revenue Retention Tactics to Make Returns Less Spooky

2023 Report: State of UK Returns

Get Holiday Ready Alongside Europe's Top Retailers

Webinar: How to Prepare Your Returns Program for the Holidays

Best Practices for Dealing With Returns in Ecommerce

Boosting Repurchase Rates Through Post-Purchase Communication

Boosting Repurchase Rates Through Post-Purchase Communication

Revenue Retention Tactics to Make Returns Less Spooky

Revenue Retention Tactics to Make Returns Less Spooky

2023 Report: State of UK Returns

2023 Report: State of UK Returns

Get Holiday Ready Alongside Europe's Top Retailers

Get Holiday Ready Alongside Europe's Top Retailers

Webinar: How to Prepare Your Returns Program for the Holidays

Webinar: How to Prepare Your Returns Program for the Holidays

Webinar: Get Ready for the Holidays Before It’s Too Late

Webinar: Get Ready for the Holidays Before It’s Too Late

Workshop: How Retail's Best Prepare for Peak Season

Workshop: How Retail's Best Prepare for Peak Season

Webinar: Why Self-Service Exchanges Power Retention

Webinar: Why Self-Service Exchanges Power Retention

Buyer's Guide: How to Buy a Returns Solution for eCommerce

Buyer's Guide: How to Buy a Returns Solution for eCommerce

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2023 Report: State of UK Returns

2023 Report: State of UK Returns

State of Returns 2023

State of Returns 2023

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How Retailers in the UK Are Investing Their Money

State of Returns: The End of One-Size-Fits-All Returns

State of Returns: The End of One-Size-Fits-All Returns

Narvar's Annual Returns Policy Benchmark Report

Narvar's Annual Returns Policy Benchmark Report

Retail Returns Study: Why Consumers Bend the Rules

Retail Returns Study: Why Consumers Bend the Rules

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How Brands Are Changing Their D2C Strategy

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Successful Retail Strategies for the Stay-at-Home Economy

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A Look Back at the 2021 Holiday Season

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State of Returns: Finding What Fits

Consumers Tell All: VIP Returns and "Keep the Item" Policies

Consumers Tell All: VIP Returns and "Keep the Item" Policies

Returns Benchmarks Report

Returns Benchmarks Report

State of Returns: New Expectations

State of Returns: New Expectations

The State of Online Returns: A Global Study

The State of Online Returns: A Global Study

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The 6 Magical Moments in Retail

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How Do You Increase Shopper Loyalty in the UK?

The State of Returns: What Today’s Shoppers Expect

The State of Returns: What Today’s Shoppers Expect

Connecting with Shoppers in the Age of Choice

Connecting with Shoppers in the Age of Choice

Bots, Text and Voice: What Cuts Through the Clutter

Bots, Text and Voice: What Cuts Through the Clutter

Making Returns a Competitive Advantage

Making Returns a Competitive Advantage

How retailers value post-purchase

Bots, Text and Voice: What Cuts Through  the Clutter

Bots, Text and Voice: What Cuts Through  the Clutter