About this webinar

Get ahead of holiday claims before volume spikes. See how Narvar’s Unified Claims Suite helps merchants offload covered delivery loss, automate more claim handling, and reduce support burden — from checkout through resolution.

Delivery claims are one of the last post-purchase processes most retailers never actually designed end to end. And with 75% of shoppers expecting to start their holiday shopping in October or early November, the pressure, and the cost, of claims start building well before Black Friday.

Whatever your current Shopify setup, this session is built to work for you. We'll show how the Unified Claims Suite fits into a live Returns & Exchanges instance, or what it looks like to stand up the full experience on Shopify if you’re just getting started.

Join Amy Mokris, Product Marketing Lead at Narvar, and David Lee from Narvar’s Product team, for a conversation on how the Unified Claims Suite gives shoppers one branded claims experience, while determining behind the scenes whether a claim routes to insurer-backed protection or merchant-defined policy and automation.

In this 30-minute session, we’ll explore:

How one claims experience handles different claim scenarios — giving shoppers a consistent, branded path to resolution
How to reduce financial exposure from delivery loss by shifting eligible covered claims to a third-party insurer, so it's no longer sitting on your P&L
How automated, policy-based claims handling helps merchants cut claim-related support contacts by up to 80%, with exceptions routed straight to your team inside the Shopify RMA experience
How Shipping Protection can add value before a claim ever happens, driving checkout confidence and incremental revenue
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