AI-powered delivery date estimates to boost conversion
Seamless shipping insurance that resolves issues fast and protects shopper confidence.
Personalized tracking experiences to build brand loyalty
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Returns and exchanges management to mitigate fraud and reward best customers
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Protect deliveries.
Build trust.
Grow revenue.
Delivery failures don’t just frustrate shoppers—they drain margin and damage loyalty. With 120M+ packages stolen last year and 65% of Americans experiencing delivery anxiety, protection is no longer optional; it’s the missing piece to earning trust and giving consumers the confidence to keep coming back.
Delivery anxiety is rising, and so is the cost of getting it wrong
When a package goes missing or arrives damaged, it’s more than a bad customer experience, it hits your margin, overwhelms your support team, and chips away at brand trust.
Yesterday’s shipping insurance didn’t help either—clunky claims, hidden fees, and forced attachment made it feel like a gimmick.
Narvar Secure delivers what consumers actually want: peace of mind. Designed with a consumer-first mindset, it provides an easy, seamless way to resolve issues—building loyalty, preserving margin, and reinforcing your brand as one that consumers can trust.
From cart to claim, deliver peace of mind that pays off
Narvar Secure gives consumers a clear, optional way to protect their purchase—and gives retailers a powerful lever to preserve margin, reduce strain, and drive long-term value.
Turn delivery anxiety into conversion uplift
Resolve ‘porch piracy’ and lost package issues without support strain
Automate resolution through a self-service insurance claims portal
Consumer opt-in is rising fast
Narvar data shows a 40% YoY increase in shoppers choosing protection—clear proof it’s no longer a nice-to-have, but a new baseline for trust.
The most seamless shipping insurance solution—powered by the Narvar platform
Narvar Secure builds trust, protects margin, and drives new revenue—fully integrated into the post-purchase journey.
RETAIN & PROTECT REVENUE
Delivery issues shouldn’t derail your bottom line—or consumer relationships
With Narvar Secure, you offload the financial impact of loss, theft, and damage while maintaining a seamless brand experience. The result? Fewer refunds, fewer re-ships, and stronger consumer trust—especially in those high-stakes moments when a promise breaks.
REVENUE GROWTH
Turn delivery insurance into profit
One in four shoppers opt in, with rates up to 65% for Millennials and Gen X. By offering peace of mind at checkout, you unlock a new revenue stream that aligns with what consumers expect.
OPERATIONAL EFFICIENCY
Every avoided delivery claim is one less ticket for your team
Narvar reduces support strain with a branded, self-service portal that deflects up to 30% of ineligible claims and resolves eligible ones in days, not weeks. Fully integrated into the post-purchase journey, protection flows are contextual, scalable, and automated—freeing your team to focus on high-impact interactions.
Frequently asked questions
What is Narvar Secure?
Narvar Secure is a fully integrated shipping insurance solution that helps retailers offer peace of mind to consumers at checkout—while protecting margin and unlocking new revenue. It covers loss, theft, and damage, and is seamlessly embedded into the Narvar post-purchase experience.
How does it work?
Consumers are offered the option to add shipping insurance during cart, checkout, or post-purchase confirmation. If something goes wrong with a delivery, they can file a claim through a branded self-service portal. Narvar handles the entire claims process—most issues are resolved within days, not weeks.
What does it cover?
Narvar Secure covers three common delivery issues:
• Theft (porch piracy)
• Loss (packages that never arrive)
• Damage (items that arrive broken or unusable)
What's the consumer experience like?
It’s frictionless and fully transparent. Consumers can choose to opt in—no auto-enrollment or surprise fees. Opt-in points: cart, checkout, and order confirmation. The claims experience is handled by Narvar, but presented through the retailer’s brand, ensuring trust and consistency.
How is Narvar Secure different from other shipping protection providers?
Unlike third-party overlays, Narvar Secure is embedded directly into the existing post-purchase flow—cart, checkout, tracking, and support. That means:
• No redirects or off-brand claims portals
• No hidden fees or default opt-ins
• Claims are handled within your brand’s look and feel
• It’s part of the broader Narvar platform—no extra systems to manage
Is it just for high-value orders?
No. While opt-in rates are highest for orders over $100 (50%+) and among Millennials and Gen X (65%), Secure is designed to scale across AOV tiers, acting as both a revenue opportunity and a customer experience enhancer.
How does it benefit my support and operations teams?
Narvar Secure deflects up to 30% of ineligible claims before they reach your support team and resolves the rest in 3–5 days—reducing ticket volume, refunds, and re-ships. Your team stays focused on high-impact interactions.
Do I need to manage claims?
No. Narvar handles the end-to-end claims process, from submission to resolution. You get the benefits—less strain, fewer costs, happier customers—without lifting a finger.
What’s the revenue opportunity?
Narvar Secure generates net-new, high-margin revenue. Opt-in behaviour shows that when offered clearly and transparently, shipping insurance becomes a strategic upsell—not a gimmick. Retailers earn a share of the premium from each insured order.
Is there any added cost or technical lift?
No additional SaaS fees. Implementation is fast and doesn’t disrupt your core systems. Narvar Secure is part of the Narvar platform, making it easy to activate and scale.
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