Narvar's 2024 State of Returns report is here—get your copy now!
Drive repeat customers by building trust and rapport through proactive communications every step of the way.
Schedule a demo
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Build customer loyalty. Whether a shipment is delivered or delayed—use proactive messaging to build customer trust.
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Reach consumers right where they are. Communicate across multiple channels like Email, SMS, WhatsApp and Line.
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Configure custom branded messages based on unique triggers specific to your brand's customer journey.
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Narvar integrates with 300+ carriers and 50+ eCommerce and Order Management Systems — so you can focus on delighting consumers
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On Its Way
Delivery Anticipation
Carrier Delay
Missed Delivery
Delivered
Password Reset
Account Update
Communication Preferences
New Account Creation
Cart Order Reminder
Return Initiated
Return On Its Way
Return Delivered
Refund Approved
Refund Sent
Order Confirmation
Backordered
Fulfillment Delay
Label Generated
Carrier Pickup Delay
Build trust and engagement by proactive, branded messages at all the moments that matter.
Consumers want to know immediately when something goes wrong. Stay ahead of customer frustration with proactive, timely order updates.
Consumers manage their notification preference to stay up to date through their favorite channels – whether that’s Email, SMS, Whatsapp or Line.
Embed special offers, product recommendations, and other assets to create an experience that drives additional sales.
Great return experiences create long-term customers. Build loyalty with real-time refund notifications.
83% of shoppers say they expect regular communication about their packages.
Download the Report →98% of consumers agree that even if it’s bad news, they feel better about a company if they're notified as soon as possible.
Download the Report →Use pre-built, retail ready messages or create your own. Get blown away with the results!
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Deliver all transactional order, shipment, or account updates using 40+ prebuilt messages or create your own unique touchpoints.
Engage consumers with best-in-retail messaging templates. Beat the industry with 3x average open-rates and 40x conversion rates.
Leverage the email-editor to create beautifully branded emails with a selection of modules that let you optimize for additional revenue or deliver critical support information.
Use the self-serve track page editor to build unique experiences with complete brand control and flexibility.
