Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Offer great post-purchase journeys, with a 15x boost in incremental revenue
Drive repeat customers by building trust and rapport through proactive communications every step of the way.
Drive ROI during the post-purchase experience
Since consumers are highly engaged after they've clicked “buy”, be sure to provide best-in-class post-purchase communications that drive additional revenue, foster loyalty, and increase efficiency.
Engage consumers via proactive updates throughout the delivery journey, driving up to 15x ROI from incremental revenue.
Deliver automated, customized updates that keep customers informed and reduce WISMO inquiries before they happen.
Narvar integrates with 1,000+ carriers and 50+ eCommerce and Order Management Systems—so you can focus on delighting your customers.
Delightful consumer journeys beyond the ‘buy’ button
Leverage key moments to build trust
Build customer loyalty. Whether a shipment is delivered or delayed—use proactive messaging to build customer trust.
Meet consumers where they are
Reach consumers right where they are. Communicate across multiple channels like Email, SMS, WhatsApp and Line.
Design bespoke experiences
Configure custom branded messages based on unique triggers specific to your brand's customer journey.
40+ purpose built messages for engaging experiences across the retail journey
Shipment Updates
On Its Way
Delivery Anticipation
Carrier Delay
Missed Delivery
Delivered
Account Updates
Password Reset
Account Update
Communication Preferences
New Account Creation
Cart Order Reminder
Return Updates
Return Initiated
Return On Its Way
Return Delivered
Refund Approved
Refund Sent
Order Updates
Order Confirmation
Backordered
Fulfillment Delay
Label Generated
Carrier Pickup Delay
Keep consumers coming back for more
Build trust and engagement by proactive, branded messages at all the moments that matter.
Turn delays into moments that build trust
Consumers want to know immediately when something goes wrong. Stay ahead of customer frustration with proactive, timely order updates.
Contact consumers on their terms
Consumers manage their notification preference to stay up to date through their favorite channels – whether that’s Email, SMS, Whatsapp or Line.
Let them shop while they wait
Embed special offers, product recommendations, and other assets to create an experience that drives additional sales.
Don’t stall on refund updates
Great return experiences create long-term customers. Build loyalty with real-time refund notifications.
Craft personalized, highly engaging consumer journeys
Use pre-built, retail-ready messages or create your own to keep customers informed at every step of the post-purchase journey.
Select the moments
that matter
Deliver all transactional order, shipment, or account updates using 40+ prebuilt messages or create your own unique touchpoints.
Use best practice retail messaging templates
Engage consumers with best-in-retail messaging templates. Beat the industry with 3x average open-rates and 40x conversion rates.
Easily craft new
branded messages
Leverage the email-editor to create beautifully branded emails with a selection of modules that let you optimize for additional revenue or deliver critical support information.
Get more insights from the experts
.png)
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
