Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Delivery claim fraud protection, powered by IRIS™
Leverage Narvar’s advanced delivery claim fraud protection solution with transformational AI technology to combat abuse and personalize the customer experience based on the consumer’s fraud risk.
The value of AI-powered
delivery claim fraud
prevention
Retailers spend up to $70 every time a potentially-fraudulent delivery claim is submitted. With Narvar Assist, retailers can automatically identify bad actors from high-trust consumers, providing an exceptional experience while lowering costs. Narvar Assist helps retailers unlock significant ROI, increase efficiency, and reduce fraud-related expenses.
Decrease high-risk fraud with IRIS™ fraud signal to determine when delivery claim payout is appropriate.
Provide consumers with a self service portal to free up your support team to focus on high-priority items.
Leverage Narvar's extensive historic and real-time delivery data points to automatically enforce your delivery claim policies.
“Narvar has been a trusted partner for nearly a decade and plays a key role in our overall mission—to put the consumer at the center of everything we do and ensure our fans have an exceptional experience throughout the entire omnichannel shopping journey. Narvar’s IRIS™ and Assist solutions allow us to tap into new levels of personalization and efficiencies in the post-purchase experience. Moreover, the solution enables us to provide an exceptional customer experience while strategically optimizing our policies, streamlining and automating our operations, and reducing fraudulent abuse on both the outbound and returns shipping experience.”
intelligent retail insights service (IRIS™)
AI-powered insights at scale
At the core of Assist is IRIS™, Narvar's proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud in real time.
HOW IT WORKS
Provide a fully-personalized experience with IRIS™ fraud signal
Narvar Assist is a first-of-its-kind delivery claims fraud prevention software that provides the tools you need to reduce fraud, automate claims management, and enhance consumer satisfaction. It uses a proprietary intelligence fraud signal to identify bad actors from high-trust customers and personalize the outcomes based on your policy.
High-trust consumers
Provide best-in-class claim management options for high-trust consumers, including instant refunds, replacements, etc.
High-risk consumers
Enforce additional checks and inspections for requests from high-risk actors or deny claims entirely.
KEY FEATURES & BENEFITS
The power of data-driven
intelligence
Automated delivery claims management
Streamline the claims and disputes management process with dynamic technology to enhance the efficient handling of delivery claims, both legitimate and fraudulent, reducing the burden on resources.
Reliable identity
verification
Implement stricter identity checks during the claim review process to ensure the consumer has a history of legitimate claims, significantly reducing the chance of fraud.
Best-in-class personalized experiences
Offer an exceptional, branded experience to loyal shoppers with a history of legitimate claims, making them feel appreciated while still maintaining protection against fraud.
Responsive
customer support
Empower your customer support team with the data and insights they need to make informed decisions quickly, and prioritize their workload effectively.
Seamless
integrations
Enrich your existing support tools with easy integrations for most customer support portals (Salesforce, Zendesk, Gladly, etc.)
Minimal
customer impact
Employ world-class fraud detection tools that operate in the background, flagging only suspicious claims, allowing the majority of consumers to enjoy a smooth, hassle-free experience.
“Since implementing Narvar Assist, customer contacts have decreased due to its streamlined, intuitive interface.”
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
