AI-powered delivery date estimates to boost conversion
Seamless shipping insurance that resolves issues fast and protects shopper confidence.
Personalized tracking experiences to build brand loyalty
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Returns and exchanges management to mitigate fraud and reward best customers
Leverage Narvar’s advanced delivery claim fraud protection solution with transformational AI technology to combat abuse and personalize the customer experience based on the consumer’s fraud risk.
Retailers spend up to $70 every time a potentially-fraudulent delivery claim is submitted. With Narvar Assist, retailers can automatically identify bad actors from high-trust consumers, providing an exceptional experience while lowering costs. Narvar Assist helps retailers unlock significant ROI, increase efficiency, and reduce fraud-related expenses.
Decrease high-risk fraud with IRIS™ fraud signal to determine when delivery claim payout is appropriate.
Provide consumers with a self service portal to free up your support team to focus on high-priority items.
Leverage Narvar's extensive historic and real-time delivery data points to automatically enforce your delivery claim policies.
“Narvar has been a trusted partner for nearly a decade and plays a key role in our overall mission—to put the consumer at the center of everything we do and ensure our fans have an exceptional experience throughout the entire omnichannel shopping journey. Narvar’s IRIS™ and Assist solutions allow us to tap into new levels of personalization and efficiencies in the post-purchase experience. Moreover, the solution enables us to provide an exceptional customer experience while strategically optimizing our policies, streamlining and automating our operations, and reducing fraudulent abuse on both the outbound and returns shipping experience.”
intelligent retail insights service (IRIS™)
At the core of Assist is IRIS™, Narvar's proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud in real time.
HOW IT WORKS
Narvar Assist is a first-of-its-kind delivery claims fraud prevention software that provides the tools you need to reduce fraud, automate claims management, and enhance consumer satisfaction. It uses a proprietary intelligence fraud signal to identify bad actors from high-trust customers and personalize the outcomes based on your policy.
Provide best-in-class claim management options for high-trust consumers, including instant refunds, replacements, etc.
Enforce additional checks and inspections for requests from high-risk actors or deny claims entirely.
KEY FEATURES & BENEFITS
Streamline the claims and disputes management process with dynamic technology to enhance the efficient handling of delivery claims, both legitimate and fraudulent, reducing the burden on resources.
Implement stricter identity checks during the claim review process to ensure the consumer has a history of legitimate claims, significantly reducing the chance of fraud.
Offer an exceptional, branded experience to loyal shoppers with a history of legitimate claims, making them feel appreciated while still maintaining protection against fraud.
Empower your customer support team with the data and insights they need to make informed decisions quickly, and prioritize their workload effectively.
Enrich your existing support tools with easy integrations for most customer support portals (Salesforce, Zendesk, Gladly, etc.)
Employ world-class fraud detection tools that operate in the background, flagging only suspicious claims, allowing the majority of consumers to enjoy a smooth, hassle-free experience.
“Since implementing Narvar Assist, customer contacts have decreased due to its streamlined, intuitive interface.”
Delivery claim management is the use of AI and software to streamline how retailers handle lost, stolen, or damaged package claims. With delivery claims on the rise, automation and data-based intelligence are key to managing claims efficiently and effectively. Instead of manual reviews, automation enforces policies, flags fraud, and resolves legitimate claims faster. This reduces costs, improves customer satisfaction, and minimizes operational strain for retailers managing high delivery volumes.
When delivery issues occur, shoppers expect fast and fair resolution. Automated claims management provides a branded, self-service experience, allowing loyal customers to resolve issues in days rather than weeks (and reducing the cost of support teams handling these manually). This minimizes frustration, builds trust, and encourages repeat purchases — key to driving lifetime value.
Delivery claim fraud protection is a system that verifies and investigates disputed deliveries to mitigate fraudulent claims of lost or stolen items. For retailers, it reduces unnecessary refunds, protects margins, and ensures only legitimate claims are honored, while still delivering excellent customer service. With delivery claim fraud on the rise, this protection is critical to safeguarding profits.
Fraudulent delivery claims can cost retailers millions each year through unwarranted refunds, reshipments, and increased operational workload. They can also inflate return rates and distort inventory tracking. Effective delivery claim fraud protection helps stop abuse while maintaining a positive experience for honest customers.
Automated solutions use retailer policies, fraud signals, and AI models to differentiate between trustworthy claims and abusive or fraudulent ones. By analyzing order history, delivery scans, and consumer behavior, retailers can reduce the number of refunds issued to customers violating the policy and mitigate suspicious claims while offering seamless service to trusted customers. This reduces claim payouts by up to 25%, protecting revenue by providing a positive customer experience to trusted shoppers.
Manual claims processes often cost retailers $25 – $70 per case, draining margins and overwhelming support teams. Automation deflects up to 30% of ineligible claims and resolves legitimate ones faster, cutting claim-related inquiries by as much as 80%. This means fewer resources spent on disputes and more focus on high-value customer interactions.
Narvar Assist is an AI-powered delivery claims management solution that helps retailers reduce fraud, automate claims workflows, and enhance consumer trust. By leveraging IRIS™, Narvar’s proprietary intelligence layer, Assist reduces claim payouts by 25%, deflects 30% of ineligible claims, and reduces claim-related inquiries by 80%.
Narvar Assist provides a branded, self-service claims portal that automates resolution, reducing support team workload. Retailers using Assist see up to 80% fewer claim-related conversations, allowing teams to focus on higher-value interactions. By enforcing claim policies automatically, Assist reduces costs while preserving customer satisfaction.
With Narvar Assist, high-trust consumers can receive best-in-class experiences like quick refunds or replacements, while high-risk claims undergo stricter checks. Powered by 42 billion consumer interactions annually, Assist ensures the right outcome for every case — protecting margins while keeping loyal customers happy.
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