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Delivery claim management is the use of AI and software to streamline how retailers handle lost, stolen, or damaged package claims. With delivery claims on the rise, automation and data-based intelligence are key to managing claims efficiently and effectively. Instead of manual reviews, automation enforces policies, flags fraud, and resolves legitimate claims faster. This reduces costs, improves customer satisfaction, and minimizes operational strain for retailers managing high delivery volumes.

When delivery issues occur, shoppers expect fast and fair resolution. Automated claims management provides a branded, self-service experience, allowing loyal customers to resolve issues in days rather than weeks (and reducing the cost of support teams handling these manually). This minimizes frustration, builds trust, and encourages repeat purchases — key to driving lifetime value.

Delivery claim fraud protection is a system that verifies and investigates disputed deliveries to mitigate fraudulent claims of lost or stolen items. For retailers, it reduces unnecessary refunds, protects margins, and ensures only legitimate claims are honored, while still delivering excellent customer service. With delivery claim fraud on the rise, this protection is critical to safeguarding profits.

Fraudulent delivery claims can cost retailers millions each year through unwarranted refunds, reshipments, and increased operational workload. They can also inflate return rates and distort inventory tracking. Effective delivery claim fraud protection helps stop abuse while maintaining a positive experience for honest customers.

Automated solutions use retailer policies, fraud signals, and AI models to differentiate between trustworthy claims and abusive or fraudulent ones. By analyzing order history, delivery scans, and consumer behavior, retailers can reduce the number of refunds issued to customers violating the policy and mitigate suspicious claims while offering seamless service to trusted customers. This reduces claim payouts by up to 25%, protecting revenue by providing a positive customer experience to trusted shoppers.

Manual claims processes often cost retailers $25 – $70 per case, draining margins and overwhelming support teams. Automation deflects up to 30% of ineligible claims and resolves legitimate ones faster, cutting claim-related inquiries by as much as 80%. This means fewer resources spent on disputes and more focus on high-value customer interactions.

Narvar Assist is an AI-powered delivery claims management solution that helps retailers reduce fraud, automate claims workflows, and enhance consumer trust. By leveraging IRIS™, Narvar’s proprietary intelligence layer, Assist reduces claim payouts by 25%, deflects 30% of ineligible claims, and reduces claim-related inquiries by 80%.

Narvar Assist provides a branded, self-service claims portal that automates resolution, reducing support team workload. Retailers using Assist see up to 80% fewer claim-related conversations, allowing teams to focus on higher-value interactions. By enforcing claim policies automatically, Assist reduces costs while preserving customer satisfaction.

With Narvar Assist, high-trust consumers can receive best-in-class experiences like quick refunds or replacements, while high-risk claims undergo stricter checks. Powered by 42 billion consumer interactions annually, Assist ensures the right outcome for every case — protecting margins while keeping loyal customers happy.