POST-DELIVERY
Protect revenue. Preserve loyalty.
With 96% of consumers saying seamless returns impact repeat purchases and up to 60% of revenue retained through exchanges and store credit, Narvar transforms post-delivery from a cost center into a growth engine.
With 96% of consumers saying seamless returns impact repeat purchases and up to 60% of revenue retained through exchanges and store credit, Narvar transforms post-delivery from a cost center into a growth engine.
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Delivered
Delivery Issue
Return & Exchange
Return Fraud
Post-delivery is when consumers are at their most vulnerable
A damaged item, confusing return, or delayed refund can turn satisfaction into disappointment. For retailers, the stakes are just as high: returns drain revenue, while manual processes create tickets, delay resolutions, and erode margins.
Narvar turns recovery into retention. Fraud prevention and eligibility enforcement safeguard revenue, while automated exception handling streamlines claims and cuts unnecessary payouts. Seamless exchanges and instant credits preserve up to 60% of revenue, turning what was once a cost center into a driver of loyalty and margin.
A damaged item, confusing return, or delayed refund can turn satisfaction into disappointment. For retailers, the stakes are just as high: returns drain revenue, while manual processes create tickets, delay resolutions, and erode margins.
Narvar turns recovery into retention. Fraud prevention and eligibility enforcement safeguard revenue, while automated exception handling streamlines claims and cuts unnecessary payouts. Seamless exchanges and instant credits preserve up to 60% of revenue, turning what was once a cost center into a driver of loyalty and margin.
Drive loyalty and margin with
Narvar Assist and Narvar Shield
Nearly half of consumers abandon carts if delivery isn’t clear — and 60% will choose a retailer that provides an exact arrival date. At the same time, delivery anxiety and theft continue to rise, putting both revenue and loyalty at risk. For retailers, every failed delivery costs $25–$35 and erodes trust.
With Narvar, predictability becomes profitability. Clear delivery promises and built-in protection transform hesitation into confidence, transparency into conversion, and every order into an opportunity for lasting loyalty and revenue growth.
Delivery claim fraud protection, powered by IRIS™
Leverage Narvar’s advanced delivery claim abuse and fraud protection solution with transformational AI technology to combat delivery claim fraud and personalize the customer experience based on the consumer’s fraud risk.
AI-powered returns management platform
Narvar Shield enables retailers to automate the returns process, provide customer-friendly return options, identify and mitigate fraudulent returns, and turn the returns experience into a revenue driver.
「おそらく全工程で5時間かかった作業が、売上の回復につながりました。本当に驚異的です。Narvarは、私たちがお客様をサポートできるよう、私たちをサポートする方法を構築するという素晴らしい仕事をしてくれました。」
Frequently asked questions
Nearly half of consumers abandon carts if delivery isn’t clear — and 60% will choose a retailer that provides an exact arrival date. At the same time, delivery anxiety and theft continue to rise, putting both revenue and loyalty at risk. For retailers, every failed delivery costs $25–$35 and erodes trust.
With Narvar, predictability becomes profitability. Clear delivery promises and built-in protection transform hesitation into confidence, transparency into conversion, and every order into an opportunity for lasting loyalty and revenue growth.
Why are post-delivery moments so critical to revenue?
After delivery, consumers are at their most vulnerable. A damaged item, confusing return, or delayed refund can quickly erode loyalty. For retailers, these moments drive high support costs and revenue loss — but also present the best chance to retain consumers and protect margin.
How much revenue can be retained through better post-delivery flows?
Up to 60% of revenue can be retained when refunds are converted into exchanges, store credit, or upsells — turning potential lost sales into the next purchase.
How does Narvar help prevent fraud and abuse after delivery?
Narvar Assist and Shield use AI-driven detection and automated adjudication to block abusive claims and fraudulent returns, cutting claim payouts by 25% and safeguarding another 18% of revenue.
Can trusted and high-risk consumers be treated differently?
Yes. IRIS™ scores every claim and return using 74B+ touchpoints. High-trust consumers get faster resolutions and instant refunds, while high-risk cases trigger stricter controls.
How can retailers manage delivery issues like lost, stolen, or damaged items?
Narvar Secure shifts the cost of delivery problems off the retailer’s balance sheet — protecting margins while ensuring a seamless experience for consumers.
What role does transparency play in reducing returns and tickets?
Clear, accurate delivery promises with Narvar Promise reduce unnecessary returns and deflect WISMO tickets before they start — lowering cost to serve and strengthening trust.
What measurable impact can retailers expect across post-delivery?
Retailers using Narvar see:
- 25% reduction in fraudulent claim payouts
- 18% less return abuse
- 22.8% lift in repeat purchases when instant refunds are offered to trusted consumers
Up to 60% of revenue retained via exchanges and store credit
特集
専門家からより多くの洞察を得る
返品、追跡、通知、交換、不正防止といった必需品を合理化し、パーソナライズされたカスタマーエクスペリエンスで規模を拡大することで、信頼を築き、業務を保護し、新たな収益機会を開拓できます。購入後から再購入まで、そしてその先まで、消費者の関心を引き付け、約束を果たし、かつてないほどビジネスを成長させましょう。
