Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
OUR MISSION
Engage consumers.
Optimize operations.
Grow business.
Empowering retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Personalized engagement,
lasting loyalty
Narvar transforms every post-purchase interaction into a loyalty-building moment. With IRIS™ powering predictive intelligence and personalization, brands, retailers, and merchants can create seamless, tailored experiences that foster trust and deepen customer connections.
Optimized operations,
maximized gains
Narvar delivers intelligent, scalable operations that streamline processes and mitigate risks. From Promise to Notify, Track to Shield, our platform ensures efficient, reliable operations at every touchpoint. Backed by IRIS™ and the world’s most comprehensive retail data, we help retailers safeguard their business, protect their bottom line, and deliver on customer expectations.
Smarter insights,
stronger growth
Narvar empowers brands, retailers, and merchants to grow smarter with the intelligence of IRIS™. By leveraging billions of data points, predictive AI, and innovative solutions, we help brands, retailers, and merchants drive customer loyalty, reduce costs, and optimize operations in a dynamic marketplace.
redefining the post-purchase journey
Built by a global team for global customers
Streamline the essentials—returns, tracking, notifications, exchanges, and fraud prevention—and scale with personalized customer experiences that build trust, safeguard operations, and unlock new revenue opportunities. From post-purchase to re-purchase and beyond, engage consumers, deliver on promises, and grow your business like never before.
In the News
“We are seeing about 20 to 25% more retailers charge for returns this year than last year. It is a way for retailers to recoup some of the cost of doing returns.”
“Narvar has been a trusted partner for nearly a decade and plays a key role in our overall mission—to put the consumer at the center of everything we do and ensure our fans have an exceptional experience throughout the entire omnichannel shopping journey’’
“Narvar introduces IRIS™ and Narvar Assist, elevating retail with AI-Driven post-purchase innovations.”
“Narvar is the leader in intelligent, personalized post-purchase experiences. As the first entrant to the post-purchase category, Narvar is now redefining it with AI.”
“The notion that ‘the living room is the new fitting room,’ where consumers try items at home before deciding whether to keep them, has led retailers and brands to review their return programs, including tightening their return policies.”
“Since integrating Narvar Assist, customer contacts and costs have decreased due to its enhanced user interface and streamlined intelligent processes.”
OUR NUMBERS
Over 90% of U.S. adults have experienced better retail with Narvar
CONTACT US
Let’s stay in touch!
For press inquiries, please email us at press@narvar.com.
For employment verification, please email us at hr@narvar.com.
United States
3 East Third Avenue, Suite 211
San Mateo, CA 94401
+1 (650) 585-9550
United Kingdom
35-41 Folgate Street
E1 6BX London
+44 20 7153 6060
India
+91 80 6891109
