Deliver engaging, on-brand post-purchase order tracking experiences that drive revenue, reduce WISMO calls, and builds loyalty.
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Build beautifully branded tracking pages that can be completely customized based on an order's shipment status and consumer's locale.
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Use post-purchase touchpoints to deliver marketing assets and product recommendations to drive new revenue.
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Keep consumers informed. Proactively notify consumers with order updates across SMS, Email and WhatsApp.
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Make sure your orders arrive on time. Investigate delivery exceptions and ensure smooth eCommerce operations.
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Easily embed any element of your tracking page such as estimated delivery dates, marketing assets or product recommendations to any page on your website.
Use the self-serve track page editor to build unique experiences with complete brand control and flexibility.
Every moment is unique. Encourage consumers to opt-in to notifications when items have just shipped, provide support if items are delayed or encourage new purchases when items are delivered.
Create a personalized brand. A summer theme for one region, a cozy winter theme for another.
Schedule seasonal and locale specific marketing campaigns and measure performance to drive additional revenue and engagement.
Delivering great consumer journeys requires requires continuous improvements. Leverage advanced capabilities to extend tracking pages, improve logistics and resolve customer issues.
Design once, deploy everywhere. Embed any tracking page module into any webpage of your own website. From estimated delivery dates, marketing assets or product recommendations - make it a seamless experience.
Proactively address delivery issues before customers experience them. Reach out to the customer to improve their experience with your brand, whether that's with a reorder or a refund.
Package incidents are inevitable. Empower Support reps to care for customers through the Track app for Customer Service Platforms: Salesforce Service Cloud and Zendesk.
