Deliver an engaging, on-brand post-purchase experience that drives additional revenue, reduces WISMO calls, and inspires customer loyalty.
Extend your brand’s story
Draw in repeat customers
Make insightful decisions
Responsive and beautifully-designed tracking pages keep your customers in a completely branded experience, rather than sending them to a third-party carrier to find their shipping information.
Shoppers want to know when their order will arrive. So they’re eager to check. Keep customers up to date with timely notifications you can customize with engaging marketing assets.
Drive additional purchases and increase
customer lifetime value with customizable
modules to embed relevant content and personalized recommendations.
Track goes beyond the “when, what, and where,” making it easy for customers to manage their delivery with alternate pickup locations, add specific instructions, and schedule drop-off times.
Customers are more likely to feel an affinity for your brand when they’re happy with the accuracy and visibility of their order. Let them know when to expect their shipment, even before the first transit scan.
Customers want a cohesive and dynamic experience with your brand. Leverage the self-service Hub to routinely schedule assets, measure performance metrics, and review customer feedback to optimize the customer experience.
Inspire brand loyalty by identifying and proactiely addressing delivery issues before customers experience them. Reach out to the customer to improve their experience with your brand, whether that's with a reorder or refund.
Package incidents are inevitable. Empower Support reps to care for customers effectively and resolve issues efficiently through the Track Connect & Care app for Customer Service Platforms: Salesforce Service Cloud and Zendesk.