Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Reduce claim payouts by 25% with IRIS™-powered fraud and abuse detection
Leverage intelligence to protect revenue, reduce losses, and strengthen consumer loyalty.
Reduce claim payouts by 25%
Identify bad actors from high-trust consumers and implement safeguards to limit your brand's risk against fraudulent post-purchase claims and returns.
Protect against the 52% of consumers that have participated in return fraud in their lifetime
Return fraud is rising rapidly, up 16 percentage points year over year. Deflect fraudsters and reward your best customers via Narvar Intelligence.
Deflect more than 30% of ineligible claims
With AI-powered fraud prevention—powered by Narvar's Intelligent Retail Insights Service (IRIS™)—retailers can automatically deflect ineligible claims due to business rules, policy enforcement, and fraud checks.
post-purchase fraud and abuse prevention
AI-powered fraud prevention,
backed by IRIS™
Narvar's proprietary AI intelligence layer, IRIS™, processes more than 42 billion consumer interactions annually to detect fraud and abuse in real time.
Explore IRIS™-powered solutions:
AI-powered returns management platform
Narvar Shield enables retailers to automate the returns process, provide customer-friendly return options, identify and mitigate fraudulent returns, and turn the returns experience into a revenue driver.
AI-powered delivery claims management platform
Narvar Assist powers streamlined claims management experiences, protecting brands against unwanted claim spend, and ensuring a great consumer experience.
“Narvar’s IRIS™ and Assist solutions allow us to tap into new levels of personalization and efficiencies in the post-purchase experience. Moreover, the solution enables us to provide an exceptional customer experience while strategically optimizing our policies, streamlining and automating our operations, and reducing fraudulent abuse on both the outbound and returns shipping experience.”
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Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
