Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
We’re only as good as the impact we make
Sustainability in post-purchase can drive meaningful savings for our planet — and your business
Minimize package travel with more efficient return journeys
Our robust rules engine dynamically routes returned items to the most appropriate location by geography, product type, condition, demand, and more. Smart routing saves time, money, and millions of miles of fuel, so brands can focus on growing their bottom line while shrinking their carbon footprint.
Reduce paper waste and carbon emissions
We’re empowering brands to make post-purchase more sustainable through package-free return options, convenient consumer return drop-off locations, and on-demand printerless return labels.
Decrease returns volume with post-purchase insights
About 60% of consumers are now bracketing their purchases, primarily due to issues with size, fit, or color. Utilize Narvar data and insights to set better expectations around product fit and style before a purchase to prevent returns. If the item is damaged, issue the refund but avoid the return shipment.
Other ways to create a more
sustainable post-purchase process
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“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
