Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Elevate your brand
with the ultimate
return experience
Leverage a network of convenient drop-off return locations that reduces costs and drives more efficient, sustainable business outcomes.
NEW—RETURN CONCIERGE PLUS
Consolidated returns that improve your business and the environment
Return Concierge Plus, part of Narvar’s Return Concierge network, features thousands of return locations that provide consolidation efficiencies, extensive item eligibility, and 90% geographical coverage.
Give your customers a convenient, hassle-free return experience that keeps them coming back.
Items are consolidated, shipped together and leverage Narvar’s discounted rates, reducing freight costs.
Consolidated returns through Narvar use less packaging and create less emissions than other providers.
How Return Concierge works
Customer completes return online and receives QR code via email.
Customer drops off items at preferred return location - no box or printer needed!
Customer receives refund at the optimal time based on Narvar fraud signal.
NARVAR'S HOLISTIC RETURN CONCIERGE
The largest network of
drop-off return locations with unmatched choice & convenience
200,000+ global drop-off locations
Whether a mall, pharmacy, retail or carrier store, Narvar’s Return Concierge means your customers always have a convenient drop-off location nearby.
No box, no label, no problem
Shoppers can bring their items to the Return Concierge location of their choice, including locations that don’t require a package or label.
Low-risk, instant refunds
Reward your best customers, risk-free. Narvar's Intelligence fraud signal enables you to provide instant refunds and “keep the item” while preventing abuse.
Streamline returns, reduce costs, and prevent fraud
Transform your return management with our advanced tools, ensuring cost-effective, secure, and seamless returns every time.
Customize return methods and locations
Prioritize displaying return methods and locations that minimize shipping costs or promote a differentiated experience.
Save costs with intelligent package dispositioning
Dynamically route items based on any SKU, return reason or condition criteria to reduce shipping costs and maximize resale value.
Minimize return fraud with Narvar Intelligence
Narvar fraud signal identifies high risk returns, enabling you to delay refund until inspection and deflect fraudulent returns.
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
