Seamlessly connect digital-to-physical commerce experiences in-store and through Narvar’s partner network.
Improved Customer Experience
The network of locations gives you the opportunity to drive additional conversion, using your existing ecommerce checkout flow, reduce stolen packages, and reduce logistics costs. Narvar Concierge solutions empower you to unify consumer communications, and operate at a much-needed cost advantage without investing more in your own brick-and-mortar footprint.
*Note that access to locations can depend on your choice of carrier.
“Customers are continuing to redefine value and convenience, and by making Narvar services available at Walgreens stores, it’s another way in which we can provide a differentiated retail experience.”
“Our properties continue to be a town square destination for the communities they serve. Offering a variety of services at our properties helps consumers consolidate errands and save time, driving incremental visitation to our properties.”
Consumers are prompted to choose delivery to a Narvar Concierge location while shopping online by selecting the order pick-up option during checkout. Consumers can also choose a Narvar Concierge location for returns by selecting the drop-off option in the Narvar return portal. This solution provides consumers with added convenience, flexibility and time savings with minimal changes to your platform.
Checkout and choose a Narvar Concierge location
Track your order as it travels to its destination
Pickup your package when its ready
Complete a return online with your brand to receive a drop-off code.
Pack the items you are returning.
Show your drop-off code to an associate at the guest services kiosk.
“As retail responded to the pandemic, we saw the increasing importance of return drop-off points. If anything, the pandemic has highlighted that consumers like having options for shopping, purchasing and returns.’’
“We’re really excited to offer this new service to our customers. In addition to our stores, the Narvar Concierge network gives our customers the flexibility to pick up their orders at safe & convenient locations across the country.”