Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Connect your ecommerce teams
and tools
Set your teams up for success with a reliable, flexible, and scalable solution
that plays nice with your tech stack.
Salesforce Commerce Cloud + Narvar
Resolve issues faster
Automate case alerts and quickly surface important delivery data in one window to solve issues in time.
Enhance agent efficiency
With order number, carrier, and delivery date in one view, customer care teams can decrease call handling time and close more cases.
Provide better service
Greater insight into delivery issues means better service for your customers, fewer replacement orders, and improved lifetime value.
Make smart decisions
Get visibility into carrier scans and tracking events to fully analyze the fulfillment journey.
Ideal for collaboration between teams
→ Ecommerce
→ Customer experience
→ Logistics and supply chain
→ Fulfillment ops
→ Technology
Level up your post-purchase
customer experience
Our network
Using intelligence and innovation to help brands maximize customer lifetime value and drive operational efficiency.
Our platform
Our integration with Lightning Order Management unlocks access to Narvar's post-purchase platform and products.
Our experts
We employ a team of engineers and support staff dedicated to maintaining and improving your integration.
How it works
Initiate
A team of implementation experts will map Narvar with your SFCC setup quickly and deliver instant time to value for your business.
Optimize
We'll empower your teams with handy resources and best practices on using Narvar to achieve maximum impact your brand.
Master
Our partnership goes beyond products. With ongoing learning via how-to guides and support articles, your team will turn into experts.
“Narvar helps make purchases easier for our consumers. It helps us be more transparent and lets our customers really get to know and trust us. And that keeps them coming back.”
The Narvar Network
Champions of post-purchase
Any Carrier. Any Platform. Any Channel.
Featured
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Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
