Resource Library- State of Returns: Finding What Fits

State of Returns: Finding What Fits

5th Annual Returns Study

State of Returns: Finding What Fits

5th Annual Returns Study

Find the Balance Between Customer Expectations and Business Demands

We already know consumers want a personalized shopping experience, and an often overlooked opportunity  to meet their expectations is through customizing the returns experience. 

In our 5th annual returns study, we surveyed over 1,000 consumers who made an online purchase in the past 6 months. In this report you’ll find out:

  • Key reasons why customers make online returns and how to prevent them
  • The returns features they care about the most beyond free shipping
  • How to meet holiday expectations to increase revenue
  • And more!

Download our free report today.


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Access the report