AI-powered delivery date estimates to boost conversion
Seamless shipping insurance that resolves issues fast and protects shopper confidence.
Personalized tracking experiences to build brand loyalty
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Returns and exchanges management to mitigate fraud and reward best customers
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Deliver smarter care. Earn lasting loyalty.
Care teams face rising volume with fewer resources. Narvar turns service into a retention engine—deflecting tickets, speeding resolutions, and protecting loyalty with AI-powered intelligence “Beyond Buy.”
Narvar makes service proactive, not reactive
Service doesn’t have to be reactive. Post-purchase is where loyalty is won or lost—and too often, manual processes create tickets, slow resolutions, and drive up cost. Narvar flips the model. Proactive notifications deflect up to 60% of WISMO queries, branded updates preserve consumer confidence, and automated claims handling removes repetitive work from your team. The result: faster resolutions, fewer tickets, higher CSAT, and lower cost per order.
Reduce ticket volume
Proactive notifications
Keep consumers informed with branded, real-time updates—cutting WISMO before it hits your queue.
Intelligent deflection
Automate common support workflows—from order status to delivery claims—freeing agents for high-impact interactions.
Improve agent efficiency
AI-powered prioritization
IRIS™ surfaces risk signals, repeat contacts, and VIPs so agents resolve smarter and faster.
Work where you work
Integrations with Salesforce, Zendesk, and Gladly keep teams in flow.
“Narvar is a true partner in how we improve on our customer journeys and communication. I love the flexibility of the Narvar platform—it helps us achieve our goals, drive innovation, and avoid the cost and headache of adding additional software.”
Deliver branded, consistent experiences
Care that matches your brand
Every interaction—automated or human—reflects your brand’s tone and policies.
Scale without sacrificing quality
Handle surges and peaks without adding headcount. Our platform grows with your business.
What sets Narvar apart
Built for the realities of CX
We understand the pressure care teams face: rising volume, limited headcount, and the mandate to improve loyalty.
Leaders in post-purchase, not just support
We created the post-purchase category—and we’re redefining it with AI.
Intelligence that drives action
IRIS™ analyzes 42B+ interactions annually to deflect tickets, flag risky cases, and resolve faster.
Trusted by the world’s most customer-centric brands
From Sephora to Sonos, Levi’s to LVMH, leading retailers partner with Narvar.
Enterprise-grade, agent-first
With deep integrations, Narvar fits your workflows—not the other way around.
Frequently asked questions
Will this add more tickets for my team to manage?
The opposite — proactive alerts and self-serve tools cut “WISMO?” calls by up to 80%.
How fast can agents resolve delivery or return issues?
With IRIS™ intelligence, cases are auto-adjudicated or pre-scored for trust, so agents resolve in minutes, not days.
What systems does Narvar connect with?
We plug into Zendesk, Salesforce Service Cloud, Gladly, and more — so your team never leaves their primary workflow.
Get more insights from the experts
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Power every moment
after the buy
Build trust. Protect margins. Drive growth—”Beyond Buy”.
