"Delivered" doesn’t always mean received, and shoppers are adjusting their behavior accordingly. Porch piracy has shifted from an occasional headache to a peak-season revenue and trust risk: It drives cart hesitation before purchase, spikes support volume after delivery, and can quietly damage loyalty long after the refund is issued.

This white paper brings together Narvar consumer research and third-party 2025 theft data to quantify what porch piracy is really costing retailers — and why shipping insurance (delivery protection) is increasingly a confidence-and-margin strategy, not just a claims feature.

Inside, you’ll see:

• How theft risk changes shopping behavior (and why “refund fast” doesn’t fix the confidence gap)
• The three compounding business impacts: margin loss, operational drag, and hidden churn
• Why traditional tactics (notifications, signatures, lockers) help but don’t solve the problem alone
• How shipping insurance reduces anxiety at checkout and creates a scalable resolution path when things go wrong

What you’ll learn

✔ How porch piracy reshapes conversion and cart behavior

Why shoppers hesitate, abandon, or choose “safer” retailers when delivery trust feels uncertain.

✔ The hidden cost beyond refunds

How theft drives support contacts, escalations, and longer-term loyalty damage that rarely shows up on a dashboard.

✔ What “good” delivery protection looks like in practice

Placement, messaging, and a resolution experience that builds trust without adding checkout friction.

✔ How to model ROI in 30 – 90 days

A practical framework to measure adoption, cost avoidance, contact-rate change, and repeat behavior.

✔ How to operationalize protection at scale

What to track and how to deploy shipping insurance across segments (including VIP/loyalty member strategies).

Make the delivery experience a competitive advantage

You can’t police every doorstep. But you can remove doubt at checkout and protect trust when exceptions happen—especially during peak.

Download the white paper to get the data, the business case, and the execution guidance.