AI-powered delivery date estimates to boost conversion
Seamless shipping insurance that resolves issues fast and protects shopper confidence.
Personalized tracking experiences to build brand loyalty
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Returns and exchanges management to mitigate fraud and reward best customers
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Stop fraud.
Protect trust.
Fraud is surging — with 15% of returns now fraudulent, costing retailers $103B+ in 2024. Risk leaders need airtight protection without damaging CX.
Fraud is no longer a marginal risk
In 2024, 52% of consumers admitted to return fraud, ranging from wardrobing to empty box scams. Each false claim erodes margins and adds cost, while blunt fraud controls risk alienating good consumers.
Narvar changes the equation. IRIS™ links identities across billions of touchpoints, blocking fraudsters while fast-tracking trusted consumers. Assist automates claims management, cutting fraudulent delivery payouts by up to 25%, and Shield safeguards another 18% of revenue with strict eligibility enforcement. The result: fewer false claims, faster resolutions, and stronger consumer trust.
Verify identities with confidence
Identity verification
IRIS™ links identities across billions of touchpoints to block fraudsters while rewarding high-trust consumers.
AI-driven fraud detection
Spot and stop suspicious claim patterns in real time — without slowing genuine consumers.
Automate & accelerate protection
Automated claims management
Streamline investigations and reduce claim payouts by up to 25%.
Revenue protection
Retain up to 18% more revenue with smarter policy enforcement.
“Since implementing Narvar Assist, customer contacts have decreased due to its streamlined, intuitive interface.”
Integrate seamlessly intorisk workflows
Seamless integrations
Connect directly with leading compliance and risk systems, automating decisions without disrupting operations.
Minimal customer impact
Fraud prevention runs silently, flagging only the outliers.
What sets Narvar apart
Category creators
Narvar pioneered post-purchase and continues to lead with AI-powered fraud prevention.
Data-obsessed
42B+ annual interactions fuel smarter, more precise fraud signals.
Trusted by leaders
From luxury brands to mass merchants, retailers rely on Narvar to protect margins at scale.
Experience that delivers
Every return and delivery is an opportunity to guard revenue and grow trust.
Global & built to grow
Our infrastructure supports the complexity of multinational retail operations.
Relentlessly innovative
AI-driven tools anticipate and adapt to fraud patterns before they impact your business.
Frequently asked questions
How much fraud does Narvar actually stop?
Narvar prevents up to 25% of delivery claim fraud and 18% of fraudulent return refunds.
Won’t fraud controls frustrate good consumers?
No — IRIS™ distinguishes trusted vs. high-risk consumers, so your good consumers get instant resolutions while fraudsters are blocked.
Do we have to replace our fraud stack?
Not at all. Narvar integrates with your existing compliance and risk systems to strengthen, not replace, your defenses.
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Power every moment
after the buy
Build trust. Protect margins. Drive growth—”Beyond Buy”.
