Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Intelligent Retail Insights Service (IRIS™)
Every interaction counts.
Power them with IRIS™.
IRIS™ delivers data-driven, actionable insights across the Narvar platform, empowering retailers to engage customers, streamline operations, and drive profitable growth through intelligent personalization.
MEET IRIS™
The AI engine powering the future of post-purchase
IRIS™ is a layer of intelligent technologies—machine learning, data intelligence and analytics—combined with industry domain experience and fueled by more than 42 billion consumer interactions annually across the Narvar customer base.
Redefine the boundaries of post-purchase.
The future of intelligent personalization.
By leveraging predictive intelligence with unmatched precision and agility, IRIS™ enables retailers to anticipate consumer behavior, optimize operations, and create hyper-personalized experiences that drive loyalty and sustainable revenue growth.
Mitigate risk
Identify and mitigate high-risk
behaviors while adapting to emerging patterns.
Enhance operational efficiency
Streamline operations with predictive insights that unlock profitable growth.
Boost customer loyalty
Deliver hyper-personalized experiences that deepen loyalty
and increase lifetime value.
AI-powered fraud prevention, powered by IRIS™
AI-powered returns management platform
Narvar Shield enables retailers to automate the returns process, provide customer-friendly return options, identify and mitigate fraudulent returns, and turn the returns experience into a revenue driver.
AI-powered delivery claims management platform
Narvar Assist powers streamlined claims management experiences, protecting brands against unwanted claim spend, and ensuring a great consumer experience.
“IRIS™ is a transformative leap for Narvar, combining advanced machine learning and multi-model AI to deliver insights at unmatched scale.”
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
