Margins Are Tight. Expectations Are High. What’s Next?

Join us for an exclusive webinar unpacking the key findings from Narvar’s 2025 State of Post-Purchase Report.

Retailers are under pressure. Tariffs are tightening margins. Consumer sentiment is tepid. And shoppers are more anxious — and more demanding — than ever. What happens after a consumer clicks “buy” is no longer simply an operational hazard. It’s a make-or-break moment for trust, retention, and profitability.

So how can retailers turn their post-purchase experience from a cost center to a competitive advantage? We surveyed 3,461 U.S. shoppers to uncover what’s non-negotiable in today’s post-purchase experience — and what experiences drive trust, loyalty, and revenue in a margin-constrained market.

‍In this 45-minute session,  you’ll learn:‍

• How to build confidence (and conversions) with accurate delivery date estimates
• Why peace of mind is a growth lever — and how to deliver it through protection and transparency
• What consumers really want from returns (spoiler: it's not free shipping)
• How to fight fraud without alienating your best customers
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‍Don’t wait to optimize your post-purchase strategy

‍The data is clear: consumers are anxious, and your post-purchase experience could be the difference between a lifelong shopper and a lost sale. Join this session to learn what today’s consumers want — and how leading retailers are delivering it.Register now to reserve your spot.
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‍Event Details

‍Wednesday, November 19, 2025
10:00 AM PT / 1:00 PM ET
Live and available on-demand

“Retailers that turn their post-purchase experience into a strategic advantage will not only meet rising consumer expectations but also unlock sustainable, profitable growth in the years ahead.”

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