Narvar Launches Shipping Protection: The #1 Post-Purchase Platform Now Covers the Final Mile

Built to protect trust, boost revenue, and solve delivery pain at scale.

Last Updated: Thursday, June 26, 2025

Retailers are facing growing challenges with lost, stolen, and damaged deliveries. In 2024 alone, 120M+ packages were reported missing, and 30% of returns were due to shipping issues.

Historically, retailers often eat the cost of rectifying these delivery issues in favor of providing their customers with a positive brand experience, but this cuts into their bottom line as every approved claim—that results in a refund or re-ship—negatively impacts a retailer’s margin.

Announcing Shipping Protection

To address this, Narvar today announced Shipping Protection. By allowing shoppers to add package protection at checkout, retailers can offload risk to a third party while giving customers peace of mind knowing their purchases are covered.

If an issue arises, such as a stolen package, lost shipment, or damaged delivery, shoppers can seamlessly file and manage claims through a branded self-service claims portal. This reduces support inquiries, protects retailer margins, and creates a smoother ecommerce checkout experience that can drive higher conversion rates.

With shipping protection, retailers can: 

1) Reduce customer support inquiries for delivery problems by directing shoppers to a self-service shipping claims portal.

2) Unlock a new revenue stream, offsetting operational costs via insurance premium margins.

3) Retain more revenue by issuing fewer refunds for orders impacted by delivery issues.

4) Boost consumer trust and increase checkout conversion rates for shoppers concerned about package loss, damage, or theft.

Interested? Request a demo now.