AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Discover actionable strategies to minimize returns, improve customer satisfaction, and maximize profitability.
Returns are, unfortunately, a fact of retail life, particularly in the age of ecommerce. The National Retail Federation (NRF) reported that U.S. consumers returned $743 billion in merchandise in 2023, equaling 14.5% of all purchases. Return rates for online purchases were higher than the overall average, at 17.6%. By dollar value, the $248 billion in online returns accounted for one in every three dollars of returned merchandise last year.
This special report explores how retailers can prevent at least some returns from occurring in the first place, as well as strategies for mitigating the negative impact of the returns that do happen, including: