As someone who works in ecommerce, you view returns as a cost center—you know lowering return rates needs to be a company priority.

The trouble is, lowering return rates is an exercise in futility.

Despite ecommerce purchases falling as a total percentage of retail sales last year, return rates for online merchants are rising. By our estimates, ecommerce vendors are experiencing an average return rate of nearly 20%.

In other words, there’s no escaping returns.

Therefore, you need to stop wasting your time and energy trying to eliminate returns. Instead, start thinking of returns as another valuable channel for engagement—a terrific opportunity to drive revenue and grow lifetime value.

This buyer’s guide explains how the right return solution offsets the negative impact of returns on your business. More importantly, it shows what you need to look for in a returns solution so you can reduce your operating expenses, transform returns into exchanges, and capture additional revenue.

The buyer’s guide also includes…

• A complete buyer’s guide checklist.
• The warning signs you need a new return solution.
• The areas where a new return solution will improve your operations.
• Which manual tasks you can automate with a comprehensive return solution.
• Examples of how a new return solution extends your brand and puts more money in the bank.