Shopping should spark joy, not stress. Yet Narvar research shows 66% of consumers feel at least sometimes anxious or worried when placing an online order.

This infographic gives you the key numbers from our annual State of Post-Purchase report at a glance, so you can quickly understand what’s driving shopper anxiety, where delivery breaks down, and what actions retailers can take to turn post-purchase into a trust builder.

What you’ll get

A fast, visual snapshot of:

• The top delivery issues fueling shopper anxiety: Late deliveries, delivery mishaps, and porch piracy, backed by consumer data
• How delivery uncertainty impacts conversion: The share of shoppers who hesitate or stop because they fear delivery problems
• What actually reduces anxiety after checkout: The specific improvements shoppers say would make them feel more confident

Download the infographic

Get the 2025 post-purchase highlight stats at a glance.