Our fourth annual study on retail returns explores how consumer behavior and expectations have changed in light of the COVID-19 pandemic, in ways that may be long-lasting and influence loyalty.
Report
Returns Benchmarks Report
Our fourth annual study on retail returns explores how consumer behavior and expectations have changed in light of the COVID-19 pandemic, in ways that may be long-lasting and influence loyalty.
It’s time to ditch status-quo, one-size-fits-all returns.
Download the report for:
Today's return policy trends (e.g. All Fortune 50 retailers cover return shipping fees. How do omnichannel and D2C retailers stack up?)
Best-in-class return policies to hang your hat on
A takeaway return policy rubric to grade your business
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