AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
AVAILABLE ON-DEMAND
Lofty consumer expectations are pressuring online merchants to add return drop-off locations, issue instant refunds, and offer generous perks such as free returns. Meanwhile, 32% of online shoppers returned six items or more in the last six months.
Combined, these realities are slashing profit margins.
Led by Heidi Isern (VP of Experience) and David Morin (VP of Customer Strategy) this webinar will use research sourced from more than 2,000 online shoppers across the United States to explore how online merchants can better control return-related costs without compromising customer satisfaction or loyalty.