Lofty consumer expectations are pressuring online merchants to add return drop-off locations, issue instant refunds, and offer generous perks such as free returns. Meanwhile, 32% of online shoppers returned six items or more in the last six months. 

Combined, these realities are slashing profit margins.

Led by Heidi Isern (VP of Experience) and David Morin (VP of Customer Strategy) this webinar will use research sourced from more than 2,000 online shoppers across the United States to explore how online merchants can better control return-related costs without compromising customer satisfaction or loyalty.  

• See how modest incentivization can turn up to 90% of returns into exchanges, helping you save the sale.
• Learn why strong demand for in-person return options is actually a good thing for your ecommerce business.
• Discover how small alterations to your return policy can not only reduce costs and increase repurchase rates, but also increase customer satisfaction.