AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Available to watch on-demand.
Right now, someone is trying to poach your customer—a celebrity with a brand; an instagram influencer pushing an emerging startup; an entrenched competitor releasing a new line.
To protect your brand against such fierce competition, it’s not enough to offer consumers a boutique of flawless products—you need to deliver a flawless customer experience as well. This is especially true if your brand is trying to capitalise on rising direct-to-consumer online sales.
In this webinar, Gustavo Gonzalez (Regional Ecommerce Manager at Clarins) and Adrien Naeem (Vice President Europe at Narvar) explore Clarins’ journey as it builds out its eCommerce experiences and digital footprint across the world. In particular, they discuss Clarins’ recent focus on post-purchase to maximize customer lifetime value.
What you’ll discover in this webinar: