Trust is tested after the buy — not at checkout.

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More than 65% of U.S. consumers experience delivery anxiety, driven by delayed shipments, missing packages, and rising porch piracy. When something goes wrong, shoppers don’t just blame the carrier — they judge the brand. And a single failed delivery can be enough to erode loyalty, trust, and future revenue.

This playbook explores why shipping insurance has become a critical trust signal in modern ecommerce — and how retailers can use it to protect margins, reduce operational friction, and turn delivery disruptions into moments of differentiation.

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What you’ll learn

✔ Why delivery failures have an outsized impact on loyalty

Understand how poor delivery and return experiences affect customer trust, repeat purchase behavior, and brand perception.

✔ How consumer expectations around protection have shifted

Learn why shipping insurance is quickly becoming a baseline expectation — especially for high-value and gift-related purchases.

✔ Where traditional insurance models fall short

See why hidden fees, confusing coverage, and slow claims processes frustrate customers and create unnecessary friction for brands.

✔ How modern shipping insurance protects both trust and margin

Discover how transparent, optional, self-service protection reduces support burden, accelerates resolution, and creates net-new revenue.

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Shipping insurance isn’t just about covering losses — it’s about standing behind the delivery experience.

Download the playbook to learn how shipping insurance can protect your bottom line while strengthening customer trust — even when deliveries don’t go as planned.

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