Resource Library- How You Can Create a Next-Level Post-Purchase Experience Like Seasalt Cornwall

How You Can Create a Next-Level Post-Purchase Experience Like Seasalt Cornwall

How You Can Create a Next-Level Post-Purchase Experience Like Seasalt Cornwall

Exceeding customer expectations beyond the “buy” button

Apparel brands are fighting to keep costs under control amidst supply chain disruption and rising customer expectations. 

At the heart of this battle is the post-purchase experience—in particular, the mismatch between what customers want as it relates to returns (or exchanges) and what retailers can provide.

In this webinar featuring Seasalt Cornwall, you’ll discover how you can use an optimized post-purchase experience as a competitive differentiator to strengthen your business. 

Specifically, you’ll learn how: 

  • Seasalt cut costs by reducing WISMR -37% 
  • Marquee global brands deliver next-level post-purchase experiences
  • To optimize the customer experience beyond the buy button using 5 emerging trends
Panel:
Chris Hoskin
Regional Director of Marketing, Narvar
Briony Yeates
Customer Experience Manager, Seasalt
Paul Skeldon
Editor, InternetRetailing

Watch our Webinar