Delivery is a moment of trust — or a moment of loss.

Nearly 73% of consumers say they’ve been victims of porch piracy. As delivery issues become more common, retailers are under increasing pressure to protect shipments and customer loyalty.

This infographic explores why delivery is a defining moment in the customer relationship — and how retailers can turn delivery risk into a trust-building advantage with guaranteed delivery experiences.
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What you’ll learn

✔ Why delivery is a defining post-purchase moment

✔ How delivery failures quietly erode margins and trust

✔ How shopper expectations around delivery protection are changing

✔ What a guaranteed delivery experience looks like in practice
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From shipment to assurance

Traditional shipping insurance often introduces friction, confusion, and frustration. By embedding protection directly into the post-purchase journey, you can resolve issues faster and reinforce trust when it matters most.

Download the infographic to see how Narvar Secure helps retailers guarantee the delivery experience — not just the shipment.