AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
How AI, omnichannel strategy, and personalization are shaping tomorrow’s retail experience
Narvar and eTail partnered on this survey of 100 retail and eCommerce leaders to explore what’s working—and what’s missing—when it comes to modern customer journeys.
This report uncovers how retailers are using personalization, data security, and seamless cross-channel experiences to engage shoppers before, during, and after purchase. See how top brands are investing in AI, rethinking returns, and mapping the full journey to drive loyalty and lifetime value.
