AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
With direct-to-consumer brands emerging across the retail landscape, the pressure is on to cater to customer needs while navigating between the competition and behemoths like Amazon. Retailers can stay competitive by providing proactive communications, clear delivery dates and a seamless returns process, creating a better pre- and post-purchase experience. By making improvements such as these across the customer journey, there is a huge opportunity to increase repeat purchases and retention, and ultimately win customer loyalty.