AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
ON DEMAND WEBINAR
Ever wondered where you can actually put your voice of the customer programs to use in your returns process? From monitoring chatbots and customer service logs to reviews and feedback — British retailer Seasalt Cornwall obsesses over data that tells them how their customers feel — and what they need.
We sit down with Briony Yeates, retail veteran and Manager of Customer Experience at Seasalt Cornwall, where she sketches out the actionable ways Seasalt Cornwall used their voice of the customer to:
If you’re interested in learning how to expedite your refund time, reduce returns-related inquiries, or boost CSAT — this is a conversation you won’t want to miss. Register now!