Keep Customers Coming Back for More

When it comes to maximizing lifetime value, few resources are as under-utilized as the post-purchase experience—it can increase revenue, reduce operating expenses, and improve profits. 

In this webinar, Michelle Kim (Director of CX at Studio McGee), David Morin (Sr. Director, Retail & Client Strategy at Narvar) and Chathri Ali (Director of Technology Integrations at Klaviyo) explain how growing brands can “spruce-up” their post-purchase experience to maximize lifetime value.

They’ll also discuss…

• Why fulfillment and reverse fulfillment are a major competitive differentiator for brands.

• What consumers expect brands to provide post-purchase—from clear delivery details to easy returns.

• How well-timed omnichannel communication (especially SMS and email) elevates customer loyalty.

• Where the growth opportunities lie when it comes to the convergence of customer data and post-purchase experience management.

And much, much more! 

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