Resource Library- How To Maximize Lifetime Value by Spring Cleaning Your Post-Purchase Experience

How To Maximize Lifetime Value by Spring Cleaning Your Post-Purchase Experience

Tuesday, May 24th at 11am PT | 2pm ET

How To Maximize Lifetime Value by Spring Cleaning Your Post-Purchase Experience

Tuesday, May 24th at 11am PT | 2pm ET

Keep Customers Coming Back for More

When it comes to maximizing lifetime value, few resources are as under-utilized as the post-purchase experience—it can increase revenue, reduce operating expenses, and improve profits. 

In this webinar, Michelle Kim (Director of CX at Studio McGee), David Morin (Sr. Director, Retail & Client Strategy at Narvar) and Chathri Ali (Director of Technology Integrations at Klaviyo) explain how growing brands can “spruce-up” their post-purchase experience to maximize lifetime value.

They’ll also discuss…

  • Why fulfillment and reverse fulfillment are a major competitive differentiator for brands.
  • What consumers expect brands to provide post-purchase—from clear delivery details to easy returns.
  • How well-timed omnichannel communication (especially SMS and email) elevates customer loyalty.
  • Where the growth opportunities lie when it comes to the convergence of customer data and post-purchase experience management.

And much, much more! 

Panel:
Michelle Kim
Director of Customer Experience, Studio McGee
David Morin
Sr. Director, Retail & Client Strategy, Narvar
Chathri Ali
Director of Technology Integrations, Klaviyo

Edward Hertzman
Executive Vice President Fairchild Media; Founder & President Sourcing Journal
(Moderator)

Register for the webinar