AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
A 10-question self-assessment for ecommerce and finance leaders
Checkout confidence is the product of two things working together: a believable delivery promise and visible protection if something goes wrong. Confidence = Promise + Protection.
The Checkout Confidence Quotient (CCQ) turns that formula into a score. It is designed to give you a fast, honest read on where your checkout sits today — and a clear sense of the next move, whether you are just beginning to address shopper anxiety or already optimizing at the margin.
Checkout confidence is the product of two things working together: a believable delivery promise and visible protection if something goes wrong.
Set aside about five minutes. Answer for the current state of your checkout, not the roadmap. If you are unsure on a question, pick the option that best reflects what a shopper would actually experience today.
Each answer is worth 0 to 4 points. Add the points across all 10 questions for a total score between 0 and 40. Then match your total to the tier on the scoring page.
The assessment is most useful when ecommerce, operations, and finance each take it independently and compare answers. Gaps in scoring usually reveal more than the score itself.
