The 2021 Holiday season had it all: supply chain disruptions, threats to inventory levels, earlier Holiday promotions—even a new COVID-19 variant (hi, Omicron). 

Although we expected some “return to normalcy” this year, there are a few clear shifts, even when compared to pre-pandemic trends, that indicate new behaviors and preferences that are here to stay, including: 

• Faster package deliveries last year versus years prior, thanks to carrier diversification and ship-from-store enablement. 
• Consumers making speedier returns this year, shaving about a day off their turnaround time.

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