CX

Best practices, success stories, and emerging trends for growing, retaining, and supporting customers through every retail touchpoint.

How Harry Rosen Drove 13% Conversion Lift with Intelligent Estimated Delivery Dates

A woman covers her mouth with her hands as she gasps at her laptop screen.

Nightmare on Main Street: Anxious Online Shoppers Want a Happy Ending

A smiling man in safari gear and holding a treasure map gives the viewer a peace sign.

Turning the Page on Ecommerce Returns: From Refunds to Revenue

Courier in red jacket delivering cardboard package.

Yamazaki Home Increased Conversions by 5% with Narvar Secure

Scrooge is counting his money chest.

Grinch-Proof, Scrooge-Savvy: Protect Your Margins Post-Purchase

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Downloaded Santa delivering presents via a delivery app, using a smartphone to track orders

Santa Sets the Standard for Peak-Season Operational Efficiency

Shopper looking at estimated delivery dates

Drive trust and revenue growth with accurate delivery date estimates

Smiling woman reviewing returns solutions

The smart retailer’s checklist for an effective returns solution

Retailer investigating AI-powered personalization

The future of personalization in the post-purchase experience

Warehouse manager reviewing returns program

How to make product returns a competitive advantage

Online shopper making a purchase

The value of loyalty: retaining customers amid tariff threats

Boost Upsell Revenue: Smart Product Recommendations for Retailers

VP of E-commerce Implementing E-commerce Conversion Rate Optimization Techniques

E-commerce CRO: 4 Easy Conversion Rate Optimization Tips

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Power every moment after the buy

Build trust. Protect margins. Drive growth — “Beyond Buy.”