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State of Returns 2023

Nearly 70% of shoppers are willing to travel three miles or more to return an online purchase to a physical location such as a UPS Store or a Kohl’s. This is but one of more than 100 critical data points included in Narvar's 2023 State of Returns report.

Narvar’s Top Picks

Revenue Retention Tactics to Make Returns Less Spooky

2023 Report: State of UK Returns

Get Holiday Ready Alongside Europe's Top Retailers

Webinar: How to Prepare Your Returns Program for the Holidays

Best Practices for Dealing With Returns in Ecommerce

Consumers. Retail. Technology.

State of Returns 2023

Narvar’s Top Picks

Revenue Retention Tactics to Make Returns Less Spooky

2023 Report: State of UK Returns

Get Holiday Ready Alongside Europe's Top Retailers

Webinar: How to Prepare Your Returns Program for the Holidays

Best Practices for Dealing With Returns in Ecommerce

Webinar: Drive Profits and Repeat Purchases in Outbound Order Tracking

Webinar: Drive Profits and Repeat Purchases in Outbound Order Tracking

Webinar: Reduce Returns Friction and Drive More Sales

Webinar: Reduce Returns Friction and Drive More Sales

Best Practices for Dealing With Returns in Ecommerce

Best Practices for Dealing With Returns in Ecommerce

Post-Purchase Buyer’s Checklist

Post-Purchase Buyer’s Checklist

How Retailers in the UK Are Investing Their Money

How Retailers in the UK Are Investing Their Money

Increasing Customer Loyalty in Post-Purchase [Infographic]

Increasing Customer Loyalty in Post-Purchase [Infographic]

How to Use Your Net Promoter Score to Improve Revenue

How to Use Your Net Promoter Score to Improve Revenue

The Top 8 Takeaways From NRF’s Big Show 2023

The Top 8 Takeaways From NRF’s Big Show 2023

Do You Know How Common Cart Abandonment Is?

Do You Know How Common Cart Abandonment Is?

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3 Ways to Win the Hearts of Online Shoppers

How a Liberal Returns Policy Can Boost Loyalty and Sales

How To Simplify The Returns Process And Level Up Customer Experience

5 Ways to Thrive in the Post-Purchase Landscape

How to Deliver Bad News to Shoppers

How to Optimize Your eCommerce Warehouse for Efficiency and Scalability

The Growing Normalization of Returns in Ecommerce

Ecommerce Advice: Picking the Right Return Software

Machine Learning Is Delivering More Personal Retail Experiences

5 Jobs That Will Transform Retail

Luxury Brands Sell Lifestyles, Not Products

2023 Report: State of UK Returns

2023 Report: State of UK Returns

State of Returns 2023

State of Returns 2023

How Retailers in the UK Are Investing Their Money

How Retailers in the UK Are Investing Their Money

State of Returns: The End of One-Size-Fits-All Returns

State of Returns: The End of One-Size-Fits-All Returns

Narvar's Annual Returns Policy Benchmark Report

Narvar's Annual Returns Policy Benchmark Report

Retail Returns Study: Why Consumers Bend the Rules

Retail Returns Study: Why Consumers Bend the Rules

How Brands Are Changing Their D2C Strategy

How Brands Are Changing Their D2C Strategy

Successful Retail Strategies for the Stay-at-Home Economy

Successful Retail Strategies for the Stay-at-Home Economy

A Look Back at the 2021 Holiday Season

A Look Back at the 2021 Holiday Season

State of Returns: Finding What Fits

State of Returns: Finding What Fits

Consumers Tell All: VIP Returns and "Keep the Item" Policies

Consumers Tell All: VIP Returns and "Keep the Item" Policies

Returns Benchmarks Report

Returns Benchmarks Report

State of Returns: New Expectations

State of Returns: New Expectations

The State of Online Returns: A Global Study

The State of Online Returns: A Global Study

The 6 Magical Moments in Retail

The 6 Magical Moments in Retail

How Do You Increase Shopper Loyalty in the UK?

How Do You Increase Shopper Loyalty in the UK?

The State of Returns: What Today’s Shoppers Expect

The State of Returns: What Today’s Shoppers Expect

Connecting with Shoppers in the Age of Choice

Connecting with Shoppers in the Age of Choice

Bots, Text and Voice: What Cuts Through the Clutter

Bots, Text and Voice: What Cuts Through the Clutter

Making Returns a Competitive Advantage

Making Returns a Competitive Advantage

How retailers value post-purchase

Bots, Text and Voice: What Cuts Through  the Clutter

Bots, Text and Voice: What Cuts Through  the Clutter