Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

How to Use Your Net Promoter Score to Improve Revenue

Convincing the CFO to untie the purse strings for resources that enhance the customer experience isn’t easy, but it is critical.

Narvar’s Top Picks

The Top 8 Takeaways From NRF’s Big Show 2023

How to Improve Your Shopify Customer Service Experience

60% Consumers Take Advantage of Retailers

State of Returns: The End of One-Size-Fits-All Returns

The Top 8 Takeaways From NRF’s Big Show 2023

Do You Know How Common Cart Abandonment Is?

How Urban Outfitters Rewards Keeps Customer Coming Back

10 Post-Purchase “Must-Reads” to Start the New Year

How to Improve Your Shopify Customer Service Experience

60% Consumers Take Advantage of Retailers

State of Returns: The End of One-Size-Fits-All Returns

Narvar's Annual Returns Policy Benchmark Report

Holiday Readiness Webinar EMEA

The Top 8 Takeaways From NRF’s Big Show 2023

How to Select a Reliable Shipping and Packaging Provider

Do You Know How Common Cart Abandonment Is?

Why Is the Customer Experience So Important?

How Urban Outfitters Rewards Keeps Customer Coming Back

What Does a Great Order Tracking Email Look Like in Healthcare?

10 Post-Purchase “Must-Reads” Before 2023

Returns and Customer Loyalty in Retail

Why Retailers Shouldn't Fear Return Fees

The Ultimate Guide to Attracting Repeat Business

How to Improve CSAT Scores in Call Centers Using Post-Purchase

How to Improve Your Shopify Customer Service Experience

State of Returns: The End of One-Size-Fits-All Returns

Narvar's Annual Returns Policy Benchmark Report

Retail Returns Study: Why Consumers Bend the Rules

How Brands Are Changing Their D2C Strategy

Successful Retail Strategies for the Stay-at-Home Economy

A Look Back at the 2021 Holiday Season

State of Returns: Finding What Fits

Consumers Tell All: VIP Returns and "Keep the Item" Policies

Returns Benchmarks Report

State of Returns: New Expectations

The State of Online Returns: A Global Study

Magical Moments 2019 Report

The post-purchase hierarchy of needs

The State of Returns: What Today’s Shoppers Expect

Connecting with Shoppers in the Age of Choice

Bots, Text and Voice: What Cuts Through  the Clutter

Making Returns a Competitive Advantage

How retailers value post-purchase

Post-purchase Benchmark

The State of Post-purchase Experience

Revenue Jumps +1% for Every +7 Point Increase in NPS

How to Build Loyalty Like Amazon

The Ultimate Guide to Retail Returns Software

How to Optimize Reverse Logistics in Retail

Unpacked: The retailer’s explainer for all things post-purchase

How Apparel Brands Can Compete in the Retail Market

How Luxury Brands Can Solve Their Biggest Challenges

How Beauty Brands Can Solve Their Greatest Challenges

The Retailer’s Guide to Buying a Package Tracking Solution

The Retailer’s Guide to Buying a Return Solution

6 Ways to Get a Pulse on Your Post-Purchase Experience

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

How to Make a Business Case for a Post-purchase Experience Platform

The Essential Guide to Retail Returns

Survive & Thrive Over the Holidays

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

Holiday Readiness Webinar EMEA

Holiday Readiness Webinar

Personalised D2C Post-purchase Experiences at Scale: In Conversation With Clarins

5 Ways to Maximize Your Customer Experience on Shopify

A Step Ahead: Post-purchase Lessons for 2022

How You Can Create a Next-Level Post-Purchase Experience Like Seasalt Cornwall

How To Maximize Lifetime Value by Spring Cleaning Your Post-Purchase Experience

Using Supply Chain Transformation to Exceed Expectations in Healthcare

Building Brand Love Through Your Post-purchase Experience

Creating a winning approach to returns that won’t break the bank

Making Holiday Count: Retaining Customers Beyond Peak

Trends Shaping the Future of Retail Customer Communications