Consumers want to communicate with retailers in new ways.
Is emerging technology impacting customer expectations, and if so, how much? Narvar survey 1290 U.S. online shoppers to understand how these channels are influencing the ways they want to communicate with retailers. Download our report to read insights from our survey and find out what's new in customer communication.
What you'll learn in our report:
- In what channel (e.g. email, text, chat) do customers want to receive the messages they get from retails?
- How does their preference vary by type of messages (e.g. transactional communication vs marketing)?
- Do shoppers like talking to customer service agents when they encounter problems in a retail transaction?
- Are bots and voice technologies gaining adoption among shoppers as a transaction support tool?