Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Intelligent personalization
“Beyond Buy”
- World's first retail neural network
- More than 42 billion consumer interactions annually
- First platform delivering personalized post-purchase journeys, powered by Narvar’s Intelligent Retail Insights Service (IRIS™)
Returns: the
$1 trillion problem retailers can’t ignore
- Returns are going to exceed $1 trillion dollars in 2025
- Retain 40% of revenue driven by exchanges
- Reduce 40% in reverse logistics costs
Retailers are facing
a surge in costly fraudulent behaviors
- Retail fraud is growing 25% YOY,
driving down margins and trust - 15% of returns are fraudulent,
costing retailers $103B+ in 2024 - Decrease claim payouts by 25%
Post-purchase: the new battleground for consumer consideration
- Consumers spend 60% less time pre-purchase than post-purchase
- 67% lose loyalty after a bad return experience
- 96% say seamless returns impact repeat purchases
Don’t let returns be your worst supplier
- Retailers see 15-20% of total sales returned
- 80-90% of returns are able to get back into inventory
- $30-70 to research a claim
Fragmented post-purchase experiences
create frustration
- Single-point solutions cause inefficiencies and a poor consumer journey
- Unlock value by consolidating your post-purchase solutions
- One platform to run all post-purchase experiences
Post-purchase is the new battleground for consumer consideration
Consumers now spend more time in consideration post-purchase than pre-purchase. Maximize every touch point to build brand affinity, grow loyalty and unlock LTV.
“Beyond Buy” is where you win.
Reward loyalty, reduce risk,
and optimize operations.
Revenue Retention
60%
through exchanges
and store credit
Revenue Protection
25%
reduction in
claim payouts
Revenue Growth
15x
ROI from personalized experiences
Operational Efficiency
89%
savings in logistics costs
Retain up to 60% of revenue with intelligent exchanges and returns
Leverage consumer behaviors and AI to proactively prevent fraudulent
returns, enforce eligibility rules, and introduce automated exchange
options—all in one platform.
Decrease delivery claim payouts by 25% with intelligent fraud prevention
Leverage Narvar’s advanced delivery claim abuse and fraud protection solution with transformational AI technology to combat delivery claim fraud and personalize the customer experience based on the consumer’s fraud risk.
Boost conversion up to 4% with AI-powered delivery estimates
Narvar's delivery promise dates are powered by four machine learning models to drive continuous improvements and unparalleled accuracy and precision.
Boost revenue with personalized tracking pages converting 10% higher
Deliver contextual, on-brand order tracking experiences that reduce support costs and drive engagement.
Earn up to 15x ROI from dynamic notifications
Make every moment count in the consumer journey via multi-channel, on-brand messaging that’s built to drive engagement through proactive, timely updates.
Narvar is the #1 Platform for Intelligent Personalization “Beyond Buy”
Powered by IRIS™ and 42B consumer interactions annually, Narvar transforms the post-purchase journey by delivering personalized insights that build trust, safeguard operations, and unlock growth, retain revenue, and growth. From returns and exchanges, returns fraud and delivery claims to tracking, notifications, and fraud prevention.
Trusted by over 1,500 of the world’s most admired brands and Narvar is the only platform which unlocks value by consolidating your post-purchase solutions. One platform to run all post purchase experiences, Narvar sets the standard for data-driven retail experiences.
Seamlessly connect with over 1,000 carriers around the globe—no matter where you ship, we've got you covered.
Integrate effortlessly with 50+ ecommerce and order management systems, so you can work with the tools you already trust.
We support consistent, end-to-end experiences across digital, in-store, and hybrid channels.
SUCCESS STORIES
Trusted by 1,500+ of the retail
industry’s best
“Narvar provided the sophistication we needed, and with our long-term plans for global growth, Narvar was better positioned to support any international expansion.”
“With aggregate data on return reasons, we were able to make informed changes to certain product sizing information. We also were able to capture issues like photos not matching the product, jumping on them straight away to resolve.”
TRUSTED PLATFORM
Enterprise-grade security and compliance
We uphold the highest standards in security, privacy, and accessibility to protect your business and customers. With industry-leading certifications, robust encryption, and strict compliance measures, your data stays secure and experiences remain seamless.
Globally
We are GDPR & CCPA compliant, Privacy Shield certified, and TRUSTe verified—ensuring data protection you can trust.
Internally
We are SOC 2 Type 2 and ISO 27001 certified, HIPAA compliant—meeting the highest standards for security and data protection.
Digitally
Our 256-bit AES and TLS 1.2 encryption ensure secure data protection, while ADA compliance ensures accessibility for all.
IN THE NEWS
Recognized for industry-leading innovation and insights
“We are seeing about 20 to 25% more retailers charge for returns this year than last year. It is a way for retailers to recoup some of the cost of doing returns.”
“Narvar has been a trusted partner for nearly a decade and plays a key role in our overall mission—to put the consumer at the center of everything we do and ensure our fans have an exceptional experience throughout the entire omnichannel shopping journey’’
“Narvar introduces IRIS™ and Narvar Assist, elevating retail with AI-Driven post-purchase innovations.”
“Narvar is the leader in intelligent, personalized post-purchase experiences. As the first entrant to the post-purchase category, Narvar is now redefining it with AI.”
“The notion that ‘the living room is the new fitting room,’ where consumers try items at home before deciding whether to keep them, has led retailers and brands to review their return programs, including tightening their return policies.”
“Since integrating Narvar Assist, customer contacts and costs have decreased due to its enhanced user interface and streamlined intelligent processes.”
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
