Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

Preparing Your Post-Purchase Experience for Peak Season: A Guide for Ecommerce Professionals

3 Ways to Win the Hearts of Online Shoppers

How a Liberal Returns Policy Can Boost Loyalty and Sales

How to Increase Subscription Loyalty Using the Post-Purchase Experience

Seasalt Cornwall: A Brand That Understands the Importance of Post-Purchase

The Top 8 Takeaways From NRF’s Big Show 2023

How to Select a Reliable Shipping and Packaging Provider

Do You Know How Common Cart Abandonment Is?

Why Is the Customer Experience So Important?

How Urban Outfitters Rewards Keeps Customer Coming Back

What Does a Great Order Tracking Email Look Like in Healthcare?

10 Post-Purchase “Must-Reads” Before 2023

Returns and Customer Loyalty in Retail

Why Retailers Shouldn't Fear Return Fees

The Ultimate Guide to Attracting Repeat Business

How to Improve CSAT Scores in Call Centers Using Post-Purchase

How to Improve Your Shopify Customer Service Experience

Why Is It Important to Get Returns Back Fast?

How To Prepare Your Post-Purchase Experience for Peak Season

5 Ways to Get Returns Back Faster

How to Prep Your Return Process for the Holidays