Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

5 New Year's Resolutions for Faster Returns

5 Industries That Don't Follow Traditional Holiday Ecommerce Seasonality Patterns

How to Optimize Returns for Product Bundles

Driving Innovation in Post-Purchase Logistics

Everything You Need to Know About UPS, FedEx, and USPS 2021 Holiday Surcharges

How to Prep Your Fulfillment for an Earlier Holiday Selling Season

The Most-coveted VIP Return Offerings

How Shipping Carriers are Prepping for the Holiday Selling Season

Lululemon: A Customer-friendly Return and Refund Policy Example

Doubling Down on Business Intelligence in Post-purchase Decision Making

5 Ways to Use Data to Improve Your Fulfillment Operations

Narvar’s Netsuite Integration: How Retailers Can Have Greater Control Over Their Returns

Will You Add Regional Carriers to Your Mix this Holiday Season?

The Ultimate VIP Return Policy Template—According to 197 Retailers

4 Holiday Cross-selling Ideas For Your Post-purchase Channels

How to improve CSAT despite longer fulfillment times this holiday season

DSW: A Return Policy Example of a Personalized VIP Experience

The Complete Return Policy Guide for eCommerce Retailers

Why I’m Going All in on Narvar (and You Should Too!)

2021 Holiday Shopping Predictions for the Retail Industry

Scaling Products and Partnerships