Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

How to Improve CSAT Scores in Call Centers Using Post-Purchase

How to Improve Your Shopify Customer Service Experience

4 Ideas for Cross-Selling During the Holidays

What “Remote-First” Means and Why You Should Care

Wardrobing Turns Retailers Into Rental Services

The Importance of Transparency and Returns in Growing Customer Loyalty

Returns Cost Retailers More Than They Should

5 Numbers Every Luxury Retailer Should Know

9 Questions to Ask About Returns in Retail

Free Returns or Free Shipping?—The Dilemma of Furniture Retail

Returns, Exchanges, and Other Opportunities in European Retail

How to Protect Shopper Loyalty

The 6 Critical Touchpoints of the Return Process

3 Steps to Eliminate WISMO and WISMR

How Pharmacies Can Improve the Post-Purchase Experience

Checklist: How To Reduce Apparel and Footwear Returns

How Ecommerce Retailers Can Cater to Luxury Shoppers

4 Things to Know About Frustration-Free Packaging

Why Are Brands Starting to Charge for Returns?

How to Improve Ecommerce Returns With Better Packaging

Narvar Launches Integration with Klaviyo to Better Inform Retail Marketing Decisions