Get a personalized deep dive into the 2025 State of Post-Purchase Report

Two-thirds of shoppers feel anxious after clicking “buy”

See how anxiety impacts conversion, support volume, and repeat purchases — and where proactive moments can win loyalty.

76% are less likely to buy again after a poor return experience

Identify gaps in your return flow that may be silently hurting retention and margins.

73% say accurate delivery dates influence purchase decisions

Understand how your EDD accuracy and communication compare to consumer expectations.

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Seamless, Flexible, and Reliable Post-Purchase Experience Platform

“What I like best about Narvar is its ease of implementation and how effortlessly it fits into day-to-day operations. We use it frequently to manage key parts of the post-purchase journey from order tracking and delivery notifications to returns...”

ASSISTANT MANAGER - CUSTOMER COMMUNICATION

VERIFIED USER IN APPAREL & FASHION

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Narvar Helps Streamline Our Customer Journey Beyond Checkout

“Narvar gives us the ability to place our own promotional assets directly within the tracking journey. This turns what is usually just a functional step into a sales opportunity helps us re-engage customers and drive additional revenue while they check their order status....”

Product Manager - Ecommerce

VERIFIED USER IN RETAIL

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Great Tool & Service

“Narvar is a great system to use for ease of consumer order tracking. It allows for lots of flexibility in additional messages to relay to consumers during the order processing/shipping/delivery process. Also really enjoy our account representative and customer support.”

Senior Digital Content Strategist

VERIFIED USER IN CONSUMER GOODS

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