Get a personalized deep dive into the 2025 State of Post-Purchase Report

Two-thirds of shoppers feel anxious after clicking “buy”

See how anxiety impacts conversion, support volume, and repeat purchases — and where proactive moments can win loyalty.

76% are less likely to buy again after a poor return experience

Identify gaps in your return flow that may be silently hurting retention and margins.

73% say accurate delivery dates influence purchase decisions

Understand how your EDD accuracy and communication compare to consumer expectations.

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