報告書

The Future of AI in Retail and eCommerce

Opportunities, Challenges, and Emerging Use Cases

Narvar and eTail Insights surveyed industry leaders to understand how artificial intelligence is transforming everything from pricing and personalization to post-purchase support.

This research highlights the operational and customer-facing use cases driving AI adoption today—from dynamic pricing and predictive inventory to virtual try-ons and loyalty programs—and explores the organizational hurdles brands must overcome to unlock AI’s full value.

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